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  1. R

    Qantas Business Class customers bumped to economy in Tokyo

    I wholeheartedly agree with you. The way some people decided to deride the OP gives you a clear indication as to why some may choose not to engage on this site. The behaviour of some was unwelcoming and unnecessary. I read AFF but rarely post; usually, because others have made important points...
  2. R

    AMEX Ultimate Travel Credit?

    I'm not a horse. And, I can work out how to overspend on a booking fare. I'm making the point that people like me who are willing to fly Red-E Deal are totally disadvantaged by the fact that Amex does not allow us to use that fare. I could have argued further that we should be allowed access to...
  3. R

    AMEX Ultimate Travel Credit?

    I disagree. It won't let you book Red-E deals and so the difference in ticket price is extravagant and I think this is nothing more than a price rort. I have the screen shots to prove it.
  4. R

    Qantas: 'one of the worst airlines in the free world'

    In my opinion, under Joyce, QF has become one of the most unloyal and unfriendly airlines in the world from a strategic perspective. Everything we love about QF is because of the incredible efforts of the frontline staff and crew. Everything we hate about QF is because of the rules, terms...
  5. R

    Contact Centre mistake on award taxes and surcharges

    Qantas, under the stewardship of Joyce, has become reprehensible. He is a less than average CEO, destroying a once fabulous airline into a less than average one while being remunerated at a grossly exorbitant level. The issue is that nobody wants to hold Joyce or Qantas accountable. The...
  6. R

    Do I have any recourse with Qantas?

    Hi Matt, I agree with you. I am just counting the $180; plus the fee I'll get whacked with when I reuse the voucher for the Bangkok flight; the extra cost of buying the last minute ticket with Thai on the Sunday morning to get to Bangkok in time (last minute tickets are always more expensive...
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    Do I have any recourse with Qantas?

    Separate tickets both with Qantas booked through the Qantas website. We were told in the Executive Lounge by the Fiji staff member they needed to take a a crew member from the Brisbane flight for the Melbourne flight because of curfew. At the time I thought nothing of it and was relaxed about...
  8. R

    Do I have any recourse with Qantas?

    Hi beachbabe, The reason our NAN-BNE flight got cancelled was they took a crew member off our flight to allow the Melbourne flight to depart and arrive in MELB before curfew. Because of industrial disputes between workers and the Fiji Air CEO nobody would come in to fill the vacant spot. That...
  9. R

    Do I have any recourse with Qantas?

    Thank you anat, I understand the points you're making. I appreciate the time and effort of yours, and other's posts here. Rgds, Ric
  10. R

    Do I have any recourse with Qantas?

    Thank you for the intelligent response, "under the radar". Rgds, Ric
  11. R

    Do I have any recourse with Qantas?

    Is that "THE" Angry Emu? Well, howdy-doodie!
  12. R

    Do I have any recourse with Qantas?

    Thank you, Ansett. I have asked for the paperwork from Amex Platinum Card for the travel insurance claim. But I considered it more appropriate to approach Qantas before the insurance company gets hit with it. To me, it's a simple customer relationship decision by Qantas: * The partner airline...
  13. R

    Do I have any recourse with Qantas?

    In late August I flew to Fiji on business with Fiji Airways even though the bookings and payments were made through Qantas and my Qantas frequent flyer account. On the Saturday evening I was due to return to Brisbane, the flight was cancelled because Fiji Airways could not find enough cabin crew...
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    Advice on best use of points

    How the heck do you learn about J, Y, F .... I have absolutely no idea what you're referring to here (which says more about me than it does you - so don't take offence) and when I scour the Qantas website, they don't provide a legend to explain any of this. I've been a QFF since 1993 (Gold -...
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