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What about Queenstown. Ok only domestic style J class from Sydney but some nice resorts there, and if its not during the winter months won't be full of skiers. Also if the good wife is a foodie and into wine some good tours around that area. Also consider a chopper ride from Queenstown to...

The lounge was open for the QF flight in November, and reasonably busy too. I think QF have just been lazy in not updating their website.

Hope it all gets sorted for you. It will be interesting to see what transpires, especially how they gained access to your account. I recall about a year ago I logged into my QF FF (from home) to view a booking and up popped someone else's FF profile, giving me access to their bookings and...