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Like Virgin Trains East and West Coast in the UK! They may be separate business but there would be benefit to all of them if they offered a more consistent customer experience, especially to their regular customers. But if Virgin Atlantic and Virgin America will not join an airline alliance, VA...

- Star Alliance or SkyTeam - either would give meaningful benefits in the rest of the world, and consistent benefits across an alliance - the current arrangements are confusing and inconsistent. - Fix the website (there are good points in this thread, decent single sign on and points and SC...

Have just managed to do this on the phone for a NZ flight - the agent had not done this before but was happy to do it. She referred to the FQTS as the 'No Accrual field'. Once an eligible card was in the FQTS field, online seat selection opened up from one middle seat to pretty much the whole...

That's so right. The Al Reem lounge is in the wrong part of the terminal for the connection and with awful wifi, bright lights, unconfortable seating and no proper work space, it has to win the accolade of being one of the worst premium lounges, if not the worst premium lounge on any longhaul...

My BA OW Sapphire status has always shown on QF BP, OLCI or printed at the airport. I've never been asked for a physical card when entering a domestic Qantas Club. I imagine a print out of status from your account webpage would be helpful. You could also try asking Cathy to email or fax a...

I agree. I'd like to see a direct VA flight to London, or at least more product alignment with EY. It is a shame, as if VA/EY aligned their product and it was possible to book PE or a comparable J right through I think there would be more takers. I have done the flight in Y twice (upgraded to...

It came in on 1 July and I hope it is temporary. It applied to me travelling on VA metal. From the leaflet they gave me it applies to golds in Y+ too. I would not mind using a different lounge like you do at Singapore as a *G in Y, but the lounge they are using is 15-20 mins from the...

BA have a rope to segregate F - I think it has a quick release catch in the middle. I do like the new 737s - especially row 3 when travelling Y.

Not very impressed that Etihad have restricted gold Velocity members travelling in Y to an inferior contract lounge at AUH. Wifi does not let you use an email client and lounge is 15-20mins walk from where the VA/EY codeshares depart from, less space, nowhere to plug in a laptop, too bright and...

Indeed Judging by these pages I am not so sure that yours is the exeption. The VA presence on here and on FT is great and the having proactive reps is brilliant but the company should be delivering a seamless service Thanks again to VirginAustralia for sorting my first EY flights posting...

That's really bad. Did you try PMing Virgin Australia?

From what I now understand the flights flown only come across to Velocity from EY every 2 weeks, which seems less frequent than would be ideal given the scale of the partnership. I also now understand that my initial points credited properly only after VirginAustralia's intervention - many...

I sympathise and I hope you get your points. Hopefully VirginAustralia will be able to help. I think a problem this complicated will need more than the frontline staff to deal with it. The mess suggests that the back office processes are far from automated and that people are pushing bits of...

As far as I can remember I used DJ when booking; in the ETR emailed to me by EY after I had made a flight date change (you don't get a proper ETR on booking) the number is shown with no prefix; and on my boarding passes the number was shown with VA prefix and had picked up the word 'Gold'...

Having PM'd the details last week, my points and SCs have credited over the weekend. I don't know if the two are linked, but if so, Virgin Australia thanks very much for your help. There does seem to be an issue with the credit of these points and I hope that this can be rectified. In my case...

Indeed! So the 'excellent' bit of the aforementioned flight was getting on a VA plane after not the best EY flight (too hot, and white wine ran out after the aperitifs and before dinner) and being upgraded from Y to an almost-empty PE cabin and really well looked after by a superb crew. The...

Sort earning and redemption on partner airlines. Please! MFU on paid tickets with VA/DJ and partner airlines. Lifetime status. Manage My Booking with advance seat selection for status members (including partners). Priority security at all airports. Priority boarding at all gates. Free...

I have had a similar disaster trying to claim points and am actually regretting the EY/VA booking given that the outward points have not fully credited and the return SC may be less than I was told they would be when I had booked the fare. The EY call centre is PANTS and they do not have a...

So I have the QF Ultimate card and a MasterCard to earn QF points, and I don't really need another Aus credit card unless it would be specifically to credit points to Velocity. I guess there are a few people in my position. The 2for1 benefit on international business is little use to me as (1)...

Hey CrazyDave98, thanks for all your contributions here and all the help you have given in specific cases, mine included! All the best for the future and do keep posting here (and as someone who has found AFF from FT, dare I suggest positing on FT too...)