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Thanks for the explanation. SQ search showed ADL to KUL rtn at 61,000 Kris pts so I could exchange 95,000 Velocity points (1.55 for 1) and book directly with SQ

The down side is that Velocity has increased the number of points needed for redemption flights by between 50%and 70%. I searched an ADL to KUL rtn flight for early August 2023 2 weeks ago = 83,500 pts. Same search today = 112,000 pts. Offering a 15% bonus on transfers and then devaluing the...

Good point - I hadn't considered refusal to pay as finalising a claim. I wonder if AirAsia will provide a statement to that effect though - does it not open them up to justifiable accusations of 'poor conduct' ..... assuming they care.

AirAsia lost my partner's (or as she prefers to be known - wife) luggage on a Melbourne to KL flight on July 18th 2015. Three weeks later they acknowledged that it was gone and offered US$20 per Kg as compensation (checked weight was 21 Kg) - citing their terms and conditions (T&C) for D7...

The 'change is not in line with Virgins status as a low cost carrier' - things seem to be changing with some other low cost carriers in other countries also having a luggage allowance included for domestic and short haul international flights - eg Nok and Lion airlines (Thailand and...

I booked 10 days in Malaysia in April (leaving on Easter Saturday) when AirAsia had a deal going in late January (A$439 return with seat selection, luggage and snacks). Good schedule, short'ish flight times. I’ve booked 2 nights in KL followed by 5 nights in Kuantan and 3 days in KL at the end...

I’ve been a Kris Flyer member for about 9 years and have taken 3 redemption flights in that time. I booked a Kris Flyer redemption (45,250 points + $565) from Adelaide to BKK (via Singapore) back in October 2013. In early February SQ started cancelling flights between SIN and BKK due to...

I purchased a one way fare from Adelaide to Denpasar on Virgin Airlines, to attend a family event in Sulawesi in late August this year. (connecting with other flights on Lion Air, AirAsia and then Malaysian Airlines back from KL to Adelaide) In the past I have taken 2 small bags, one of...

I have just received an email from Singapore airlines .... text below is copied from the email. Does anyone know what has happened? As a valued KrisFlyer member, I am writing to inform you that as a result of a commercial impasse with Flight Centre, Singapore Airlines airfares might not be...