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    Qantas Call Centre

    Today I received a call from Qantas asking if I have already received the points refund. I didn't log into the account for last few days. While she was on the phone, I checked the account and there was no refund. Then she said that I have raised this with the wrong department and FF team doesn't...
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    Qantas Call Centre

    Re: Qantas: QFF points lost due to IT system malfunction and flood out call centre I stopped getting the thread updates after the threads were merged. Lodging a complaint to any external entity on the grounds that Qantas is ignoring my point refund request won't be a 100% correct as I am not...
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    Qantas Call Centre

    Re: Qantas: QFF points lost due to IT system malfunction and flood out call centre That has been my experience with Qantas as well. But recently with all the issues, I am not too sure if they will ever get to it unless I can escalate it. I raised another SR in May when they delivered delayed...
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    Qantas Call Centre

    Re: Qantas: QFF points lost due to IT system malfunction and flood out call centre This is the email they sent on 6th July in response to my email in my post above on 18th June: On Wednesday, 6 July 2016, Qantas Frequent Flyer <[email protected]> wrote:Dear Mr Gupta, Thank you...
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    Qantas Call Centre

    It was still Economy when I logged in online to cancel.Further my booking has been locked up before as well in their system and Qantas call centre had no idea on how to fix it. When this happened in May, I wasted several hours with them on the phone and finally their recommendation was to go...
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    Qantas Call Centre

    Guys, I am looking for suggestion on how to resolve the matter below. I have patiently waited for Qantas to address this matter but after a month's wait and their recent response, which indicates they have even not bothered to read my email, it doesn't look like they have bandwidth or any...
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    Discussion/Q&A on Best QF Status Run Options

    Re: Best Status Run Options - A quick overview! [not the discussion thread] What's the cheapest way to earn 360 SCs in a single trip?
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    Abbreviations and explanations

    Re: Please Post your AFF Acronyms and Abbreviations here. Are these for real??
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    Free 2 QC Passes - Expiring End of August 2016

    Still available? NIL
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    ATO (tax office) payments by credit card

    That's great! Another 50k-60 of credit card expense per year.
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    Purchasing Qantas FF points - Is this possible?

    Yes. Can't post the link as I am under 10 posts. But it's possible, search Qantas website.
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    Has Qantas A380 Melb to LAX got WIFI?

    They have WIFI for Q streaming and the Q-streaming app works quite well for streaming movies and music on your phone or tablet. For Internet, as per the media release in Feb 2016, they will be bringing WIFI to their planes in late 2016. One of my friend who recently traveled from LAX to SYD...
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    Hello!

    Welcome to you!
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    Amex Corporate Card

    The problem with AMEX is that a lot of merchants try to put a surcharge on AMEX even though they have no or minimal surcharge on VISA and MasterCard.
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    Different Treatment as an Upgrade Customer

    We upgraded to Virgin business several years back by paying $1000 and it was offered at the check-in desk. First we spent over 2 hours in the check-in queue at coughet airport (HKT) and when we bought the upgrade, we thought atleast it will be better experience from this point onwards but how...
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    Citibank - Why are they so difficult to deal with?

    I have Citibank Platinum for almost a year now. I have called them 3 times so far. 1. To update the mailing address 1 month back 2. 4 days back when I disputed 2 transactions. They made me cancel the card because the merchant charged the card without my authority and they said we will send...
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