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It was snowing in Helsinki and no baggage made it onto the Finnair flight to Rovaneimi. Staff at RVN said it could be 24 hrs or so before the bags arrived. We went shopping for some extra thermal undies etc. Our hotel called at around 10:30 next morning to say the bags had arrived. We decided to...

My wife and I, Both QC Gold, have just returned from Japan. We booked Business Class in July including selecting seats (Top deck 14A/B). At Sydney checkin we were informed we had been moved and separated. (Qantas website showed our booking with original seats still allocated.) The girl on the...

My wife and I decided to try the 'Miles & More' program after a travel agent put us on business class to Zurich with Swissair. We made sure our M&M memberships were recorded but no points arrived. I asked for the points and was told to produce boarding passes. No response. Our next trip to...