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to Travel Guru, You assume poor packing! The suitcase also has rigid and pretty high sides. However since its top is not totally rigid I guess it wont prevent a handling casualty. The shoes are very sturdy and certainly not "fragile". We do take our fragile stuff by hand. Have travelled to...

Has anyone come across virgin blues "shrug off responsibility" way of dealing with baggage damage? My wife had a pair of orthopaedic shoes damaged in the baggage. There was a dent mark on the toe cap area and they now cannot be used. Jeremy of the customer relations says that he "cant help...