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I use it after I check in at Bonvoy counters (I'm Titanium) but only so I can use the digital key. I've used it at Hilton's in the US and I loved that you could choose your room. Otherwise I don't because I prefer to ask for a room that suits my preferences and I've been upgraded at the desk and...

I've never had any issues. In fact Delta were amazing giving us lounge access for 2 kids instead of the official one. The staff in the lounge managed to change my husband to be on the same domestic flight as the kids and I (his was booked by work). The check in staff had no clue. They treated...

Updated I've just looked on my laptop instead of my phone and the $399 fare is still there and I still get the same error. WHAT??

Has anyone ever experienced this? I was online changing my flight & chose a fare on a different day that was exactly the same price as my original fare of $399. Pressed changed & I got an error stating “Pricing Error Unable to price your fare”. I tried three times & got the same error. As...

It still says 2021 but I have kept the email I received from them saying it’s been extended to 2022. I imagine their technology may not be able to deal with it stating 2022. Once I reached my renewal date they sent me an email saying they were giving me an extra year & it was now 2021. That’s...

Who knows but I'm going to remain optimistic. It might be worth nothing or it might be very similar. Nothing to lose by writing to email that I did.

As I had requalified for WP in April I decided I'd email Velocity & got an "extension" to 2021 I emailed them and asked if I could have the extension to 2022. They emailed back yes. So I now have a review date of April 2022. IF the programme stays in place and they fly again or keep their...

I don’t think that’s an issue as they will give you a complimentary year of whatever status you were. See my screenshot.

I had already re-qualified for platinum before this was announced with a review date of April 9th, 2020. My review date is now April 9th 2021. According to the Velocity website it should add another year. I know there are others in this situation. I was waiting to see what would happen once I...

I got the exact same email except my review date is 9th April 2020 which I've requalified. Let's all presume this is a screw up and they will fix it. Requalification takes us to 2021. An extra year is 2022. I will worry about it more when I can actually use my status benefits again. Or just fly.

I've had the same issue. I want to change to travel tomorrow. Good luck me! I've emailed but I'm expecting I will be turning up in the lounge to ask for the flight changes.

I didn't know that was a thing? Have you ever asked?

I just logged into my husband's account and under "offers" there was a double SC offer from 28/01- 11/02. So I quickly logged into my account and there is nothing there. We are both Platinum so no difference there. The only difference is he does more of his status credit earning on SQ & DL...

I wonder how much of that work involved airline crew. What a miracle! I’ve found the American ground staff to be very unpleasant (politely stated). One in particular who always seems to be around the gate when we board. Maybe I will meet your unicorns there one day with any luck.

Or ring the call centre and ask nicely. I did recently when my son was on a separate booking as I used the Amex reward flight for him. They moved him to economy X but I was given a bit of a scalding by the staff member telling me I should've booked myself on that etc. She said she has to put a...

My experience is the LAX check in staff are cold/clueless at best. Pay for your economy X seat. I'm platinum with VA and they could not give two hoots. I'm always treated really well in YX by cabin manager. Most recently given business class breakfast tray when I realised that the entire Y...

I take snacks for the flight from the VA lounge. They provide bags for them. Probably more for the people in a hurry. Usually some of the little biscuits or a muffin. I do this for a couple of reasons. I have a few food intolerances and I don't know what I will be fed on the plane. For example...

VA Platinum line had no clue but refunded me $20 for extra charge and CC commission.

That's funny because I just flew LAX-BNE & when I changed seats I was charged an extra $8USD to change my economy X seat to a different spot. The price must've gone up there. Haven't contacted VA to find out why yet.

That might make sense with the red members. I got it for my kids pooling to me but not my husband who is Platinum like me.