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There were other choices that weren't offered to me – I know this because I've rebooked since then using QF points for the same dates. I might have attempted to rebook myself on the original paid ticket, but each sector was in a different fare bucket and had its own terms and conditions. So it...

Qantas recently changed a flight of mine, so that instead of having the five days I'd planned in my destination, I would have had 8 hours at the airport, which destroyed the purpose of the ticket. I was tempted to press the 'cancel' button online, but it seemed I might suffer financial...

I flew to Newcastle return in May - still don't have the points, even though I put in a claim. One flight I put in the wrong flight number (my mistake - I've resubmitted the claim); the other flight (also a starter plus) was knocked back as an ineligible flight. I talked to the Qantas FF call...

Yes. In my case, the difference for an $800 airfare bought in Thailand using dynamic conversion (and then paying the CBA their 2% tax on top) and using a Wizard Clear Advantage (now 28 degrees) card was from memory more than $40. So guess who doesn't use his CBA Mastercard outside Australia any...

I have a Commonwealth Bank Gold Mastercard. It was originally just a normal Mastercard until I upgraded it, and the main reason for the upgrade was the free travel insurance. Some time after I had got this card, Commbank sent a note saying that I would no longer be covered if I had an accident...

Up until a few days ago, I have been in Thaland all year. I took traveller's cheques (I am an ANZ customer and bought my AMEX TCs from them - but I had to order them, and I wasn't encouraged to use them) because they do offer flexibility - $A100 denomination is good, as suggested, and you do...

Qantas don't charge credit card fees in all markets - but they do in Australia, where they seem to have pricing power. My attitude to these things: Qantas have a right to charge what they like, and if I don't like what they charge, I have the right to take my business elsewhere. The same...

The difference I was referring to was the policy. When I asked for an exit row seat last year in Singapore for SIN-MEL, I was told that the policy was you had to pay the $80 or whatever, the only possible freebie exit row seat was a window seat, which on a 744, doesn't offer much - typically...

I think the QFF program is fine. My complaint is with the basic Y product, where the seating is just too tight for someone taller than 170 cm (and I am 194 cm). Some planes in particular (think A330s) seem to have much less legroom than the 31" that Qantas claims. I recently travelled Y class...

I haven't been in Europe lately, but the same thing happens here in Thailand every time I go to my local ATM. When I withdraw from my Wizard Clear Advantage account, the Thai Bank gives me the choice of letting them convert the amount into A$. They quote the rate they're offering, which is...

Jetstar do offer QF J class miles and status credits, and not only do they offer a 30kg luggage allowance, they also allow 2 10kg bags as carry on. Great if you're on a shopping trip. The promotional *class fares come up regularly, but like most cheaper fares are non-refundable, and will...

Well, it became an easy decision for me when thanks to another poster I checked and learned that my account had not been debited, and that the booking would lapse when I didn't front up to the Bangkok office. As previously posted, I'm now booked on Thai. Qantas Customer Care have never come...

Thanks everyone, and especially to Sickening Thud. I called the Qantas agent in BKK and she said that because I had a promotional fare I would have to front up to the office. So that gives some credence to the view that this arrangement is to stop people from booking a cheap fare ex...

As I indicated in another post, this has been an interesting journey. This is what I have learned: Qantas does not offer its customers in Thailand a ticketing facility online. It offers a payment facility. If you actually want the ticket you have to go to the bricks and mortar office, or...

No need to be sorry. I think there's a key point here. I don't have any problem with Qantas ensuring credit cards are genuine. I would support any company that wants to ensure it complies with the law and that its customers don't de-fraud it. BUT and it's a big BUT the way Qantas have gone...

I tried to respond to this post before, and my response got mangled. So apologies, here goes again. Yes, I booked online after reading in threads similar to this one that it was possible to have a more flexible approach after booking. Stupid me! So yes, it's my problem. But please read on...

What I am asking should not be hard. All I want to do is show my credit card at the airport. Please put yourself in the shoes of the consumer (for just a second, or maybe two) and think through the consequences of bad user design like this, as alluded to in another post. What's wrong...

That being the case, the Qantas agent in BKK should be well enough established to do the same as every other airline, and have those government approved systems/processes in place. Sorry but there is no excuse for how Qantas customers are treated compared to anyone else.

Firstly, I don’t know what the evidence for the “Thai government policy” is. I have asked QF Customer Care to show me where this policy is written down, but it’s unreasonable for me to expect them to do the research and provide a response instantly. So in the absence of any definitive...

Thank you for this comment. I think it's rubbish, too, but I wanted to give QF Customer Care the courtesy of verifying their assertions. I have also recently booked flights online from Chiang Mai on Jetstar and Asiana, both using Thai baht, and there are no such requirements. Either...