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    Velocity Call centre - Manilla

    Over the past 2 weeks I have tried calling the Platinum centre and found that I was being diverted to Manilla, major issues with agent's accent and major issues with them only sticking to the script and not taking ownership of my questions/requests... there was no reference numbers or call back...
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    Anyone else having looonnnggg wait times calling Virgin?

    Over the past 2 weeks I have tried calling the Platinum centre and found that I was being diverted to Manilla, major issues with agents accent and major issues with them only sticking to the script and not taking ownership of my questions/requests... there was no reference numbers or call back...
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    VA & Hawaiian partnership - a recent experience

    I had thought of this, but the way the ground staff handled the query - doubt it, I still think the SIA and Eithad connections are still good value at Premium economy level Dave
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    VA & Hawaiian partnership - a recent experience

    I have just returned from an Extra Comfort set of sectors - SYD/HNL/SYD - HA452/451 both of which state they are codeshare with VA. Yet there is no recognition of Velocity Status (Velocity Plat), in Sydney the ground handling is managed by Qantas, who were almost quite rude when I was asking...
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    Using Velocity points to pay Malaysian Upgrade

    Hi... has anyone successfully used Velocity points to pay for a malaysian airline upgrade from economy to business. if you are an Enrich member you can use enrich points to upgrade and Malaysian is part of the Velocity program any clues, tips or disappointments Thanks
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