Waited half an hour on the phone to get an Auckland call centre agent who performed like a "teapot made of chocolate".
Didn't listen to what I said, got cities, travel class and dates wrong. This was an award seat release request.
Apparently my details weren't authenticated despite me putting the correct numbers in.
Has any other P1 received a negative service like this recently?
As the saying goes, you (a company) are as good as your weakest member.
The was a series of announcements made at a BA high status gathering in LON today.Source?
A couple spring to mind:What recognition are you seeking on behalf of P1's dear Mod?
The was a series of announcements made at a BA high status gathering in LON today.
BA Showcase 2024. (Confirmed announcements) - FlyerTalk Forums
British Airways | Executive Club - BA Showcase 2024. (Confirmed announcements) - Please post any confirmed news here, either from the media event tonight or the customer event tomorrow at 11.www.flyertalk.com
A couple spring to mind:
OWE can't choose the front row of J. GGL can, so it would be good if that extends to P1. Just like as a GGL I can't choose the front row of Y or J until t-80 with QF.
GGLs have access to the CCR (Concorde Room), so that would be a good addition to P1.
I don't have expectations as a P1 travelling in Y but this kind of behaviour puts a bad taste in my mouth.
What is PE?We were traveling PE & have never tried it before. Never been a big fan on the non-flat J QF bed so thought bugger it I'll stay where I am. Now if it was a truly flat bed?
PE was really good, IMO.
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Premium Economy. (Also sometimes referred to here by the fare booking code W)What is PE?
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Admittedly flying F but nevertheless superb service with P1 acknowledgments along the way in SYD on the ground, in the F lounge, and an early escort onboard QF1 with Karen. We got held up on the bridge for a few minutes so had a good chat She promised to call Singapore and ensure I was looked after.
Sure was. Met by Evan as I disembarked. Assisted with my bag, took me through immigration, collected my duty free, grabbed my suitcase and saw me into a taxi. Fabulous and greatly appreciated service.
If only the (as yet unopened) Four Pillars Summer Gin gift wasn't labelled as such. My (19 yo) daughter decided it was fair game to take back to University with her because "It was free anyway Dad..."
I wonder who told her about it being ‘free’?If only the (as yet unopened) Four Pillars Summer Gin gift wasn't labelled as such. My (19 yo) daughter decided it was fair game to take back to University with her because "It was free anyway Dad..."
My various gifted Taittinger CdC are displayed prominently on the QF 747 bar cart along with the gin bottles with a DND signIf only the (as yet unopened) Four Pillars Summer Gin gift wasn't labelled as such. My (19 yo) daughter decided it was fair game to take back to University with her because "It was free anyway Dad..."
Intrigued as to what they monitor. Recently had an issue and could not get through to the number.... 10min on hold and ..eventually resolved myself (helps to have screenshots from their own website).Couple of P1 firsts for me this week. Received an email a few days out saying the VIP team was monitoring my upcoming QF4 flight from AKL. Clearly automated but fine. Nothing about my flights before this one of course. .
Sitting on QF1605 (DRW-PER) just waiting for doors to close. Economy only A320 but got a personalised welcome and a chilled bottle of water and a double shadow! Not bad given the aircraft. Probs the only P1 onboard
Also got another key ring thingo