Article: No Compensation for Qantas Catering Failures

[AFF Editor]

No Compensation for Qantas Catering Failures is an article written by AFF editorial staff:

No Compensation for Qantas Catering Failures

Many Qantas customers have not received any compensation after they didn't receive food as advertised on their flights. To make matters worse, one

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[Kiwi_Flyer]

The likely lack of response from QF is why I didn't even bother raising this as an issue with them.

 

[BAM1748]

A transpacific flight departed without meals. To bad if you're diabetic.

Wonder who isn't match fit now.

 

[RooFlyer]

No surprises there at all @AFF Editor . Although some may come on and say “I had good meals on my flight”.

This article is a perfect demonstration of why I say “Qantas treats it’s customers with contempt.”

 

[justinbrett]

I had good meals on my flight

 

[boardie_19]

Qantas sadly currently have over 50,000 pieces of feedback/complaints to action in their system.

They have implemented advanced software to analyse/scan for pop words in these complaints that will be actioned within priority however what is being actioned as priority is anyones guess.

A good friend who works behind the scenes for the Roo in Customer Experience said it’s highly unlikely these types of complaints will be actioned any time soon if at all.

Alan recently advised the team at one of their regular town hall sessions (meetings) of the above.

Not really good enough and I think people (including myself) are totally over the excuse out there being used: Covid. I know it impacted the catering teams, however to triage emails or do a bulk points drop for all passengers impacted as per flights manifests really shouldn’t be hard in 2022!

 

[kpc]

As a data point, our family of 5 on a Mel to Lax Qf flight in Y a few years ago received 5K pts each as they could not serve a hot breakfast before landing as the refrigerator had broken and the crew were advised not to serve the food. I think I did email Qf customer service for the compensation. I was very happy with the 25K points compensation. I guess times have indeed changed...

 

[RnD]

I haven't had a gluten free meal in 2 years now, mainly WA flights. Got one on recent EK but wish I didn't as I was sick.

 

[RooFlyer]

Qantas sadly currently have over 50,000 pieces of feedback/complaints to action in their system.

Some dating from 2010!

They have implemented advanced software to analyse/scan for pop words in these complaints that will be actioned within priority however what is being actioned as priority is anyones guess.

Suggest pop words: vomit, maggots, foreign body?

A good friend who works behind the scenes for the Roo in Customer Experience said it’s highly unlikely these types of complaints will be actioned any time soon if at all.

Natch. Did we expect otherwise?

 

[Vic]

I had good meals on my flight

Really? Qantas domestic business meals have been ordinary recently. IME

 

[Scr77]

Really? Qantas domestic business meals have been ordinary recently. IME

Was far from impressed with food on Recent Mel to Lax return in business. (Staff we’re great however)

 

[justinbrett]

Really? Qantas domestic business meals have been ordinary recently. IME

I was trying to be funny in response to @RooFlyer’s post. I guess maybe not.

 

[Melburnian1]

JessicaTam is lucky that QFd staff noticed the meal that was about to be served had pieces of plastic in it.

This must be extremely unusual: perhaps a machine or scanning failure during processing?

Across manufacturing, the first response of defendants is normally to inspect the setting where this allegedly occurred as they may suspect foul play (i.e. a purchaser deliberately placing plastic shards in to claim compensation).

While JessicaTam fortunately did not ingest any of the substance, QFd ought still compensate the passenger as it's an unsavoury experience, pun intended. Pieces of metal would however be far worse.

 

[SCM]

What about all the economy passengers who got their luggage taken off the plane from Perth to London? They didn't receive any compensation, and it's a totally cough situation to be in.

Ryanair is probably a better airline than Qantas at this point.

 

[AIRwin]

While JessicaTam fortunately did not ingest any of the substance, QFd ought still compensate the passenger as it's an unsavoury experience, pun intended. Pieces of metal would however be far worse.

SQ offered me a $75 inflight voucher in 2017 (Premium Economy):

SQ Book the Cook - issued

My Book The Cook meal on a recent flight had special ingredients - plastic fragments about the size of my little finger. It (the meal) was still delicious though and the crew gave me a $75 inflight voucher as a goodwill gesture...

www.australianfrequentflyer.com.au

 

[Vic]

I was trying to be funny in response to @RooFlyer’s post. I guess maybe not.

Yeah, I got that... I did laugh a little bit. I've noticed the polar views expressed in other threads
But then wondered if there was any element of truth.
Just it kinda confirms the schism between qantas "fanbois" and "haters"* if the qantas meals are actually of lower quality...


*these are just convenient labels, not saying they reflect truly held positions.

 

[SOPOOR]

Pay for business class fares
Get no food/biscuits, and get the run around/no reply for months

Absolutely laughable

Any other business you'd go out business in minutes

How this can occur in today's world astounds me

I'd be trying a charge back for the full if my card allowed it,

 

[jrfsp]

Pay for business class fares
Get no food/biscuits, and get the run around/no reply for months

Absolutely laughable

Any other business you'd go out business in minutes

How this can occur in today's world astounds me

I'd be trying a charge back for the full if my card allowed it,

Easily

On many routes only 1 competitor (if that)

Lots of corporate contracts

Lack of air passenger rights in AU

 

[SOPOOR]

Easily

On many routes only 1 competitor (if that)

Lots of corporate contracts

Lack of air passenger rights in AU

Do the corporates get treated like that?
One would think if the cash cows were fed up enough they'd change carriers

 

[stm1sydney]

Really? Qantas domestic business meals have been ordinary recently. IME

No, not really. justinbrett will always be guaranteed to rush to QF's defence no matter what.