Issue with collapsing forum sections

[AisleSeat]

When trying to collapse or expand the forum sections on the main Community forum page, it doesn't work properly.

The issue is that when clicking to collapse, the section then immediately opens, and vice versa.

I've had the "Hotels and their loyalty programs" section collapsed, because I wasn't previously interested in the info in there. Now that I'm trying to get in, it stays collapsed.

Seems like it's a script issue.

 

[support]

I have not been able to reproduce, but we are expecting to do an update in the next few days that has an 'issue' fixed that sounds vaguely similar to what you are experiencing.

 

[support]

As an update to this situation, I can see the issue now and am looking into the problem.

Thanks for bringing it up.

 

[support]

@AisleSeat We have had a look at this issue extensively and while we do not have a solution to the behaviour, we can advise that if you delete your cookies the saved state of having the "Hotels and their loyalty programs" category closed will change to open again. This will not help you close it in the future, as that might take a little more work unless someone proficient in javascript raises their hand and has a talk with me.

 

[AisleSeat]

@AisleSeat We have had a look at this issue extensively and while we do not have a solution to the behaviour, we can advise that if you delete your cookies the saved state of having the "Hotels and their loyalty programs" category closed will change to open again. This will not help you close it in the future, as that might take a little more work unless someone proficient in javascript raises their hand and has a talk with me.

Great, I'll give that a go.

 

[AisleSeat]

Deleted the specific cookies:

aff1_uix_collapsedNodes
aff1_uix_expandedNodes

the Hotel category is now open.

Thanks!