Thanks for the update. Didn't hurt to try. In NSW lodge a complaint with the Tribunal (NCAT). It costs $53 but the more people that submit and bring this to light, it may push the government to intervene. Also, their are airline governing bodies if you purchased direct, you might need to google...
It doesn’t cost a lot to lodge a complaint to your state tribunal. The more people who complain about the UNFAIR and UNREASONABLE and MISINTERPRETATION on FCs part of the contract, the more it will help all the cases. It is a relatively simple process. I would encourage anyone who is being...