Got the FX fee reversed as well.
I used the same refund request ticket from before, and added a comment regarding a potential chargeback as I had not heard anything for 7 weeks. Got the refund overnight after that.
Quick update, got the refund after I left a potential chargeback message on the request portal. Ticket is still open though and no email communication since. Exchange rate movements burnt me, lost $500 :(
Spoke to Qatar, and politely reminded them its been 7 weeks since the request for refund was made. They mentioned 60 business days which is crazy. Got it escalated, will report back when I see progress.
Anyone else have luck with refunds? Created the online request April 13th, so would be 7 weeks tomorrow. Received the confirmation email once request was submitted 7 weeks ago, and that was it. Not sure if I should be bugging them just yet, but its gonna be 8 weeks soon :(