Recent content by Plutonus

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    AMEX Platinum Charge Benefits - Q&A

    Hmm okay thanks. That's the email I sent my request to, which they responded. But basically said don't email us back. The email signature of the individual says 'Travel & Lifestyle Servicing'. Maybe they just don't like me.
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    AMEX Platinum Charge Benefits - Q&A

    How long have concierge been replying with a no reply email address? Considering the amount of times they mentioned it, they obviously don't want emails anymore.
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    SQ Tips, Trips and Tales

    How far away are you looking? Exactly one year? Sometimes it takes a few days to appear. The theory used to be that they load availability manually.
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    Refund of card payment fees on involuntary Covid-19 cancellations

    When I requested a refund for flights, I also asked for the card fee to be refunded. I duly waited 12 weeks, and of course received a refund for the flights only. I then complained to NSW Fair Trading that Qantas didn't refund the card fees. Qantas refunded them two days after Fair Trading...
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    Advice on champagne

    The Dan Murphy's in Double Bay usually has the more expensive options in stock. Just checked and PH Rare is there, no Krug though. Vintage Cellars is showing a number of stores allowing 'click and collect' for Krug, so I presume they have it in stock. Prince Wine Store has Krug as well.
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    Amex "I'm going to cancel my card" - bonus points given thread.

    My attempt today of the old 'cancel and re-activate' yielded the following response:
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    SQ Tips, Trips and Tales

    Check on first day seats are released. In the 24 hours between seeing availability and KF getting back to me, availability vanished! People must be regularly booking for next year.
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    Virgin Australia Financially Secure? [Now in Voluntary Administration]

    Yeah earlier this week AFR reported Macquarie was out, but with the proviso that they could be back in when the dust settles after Friday. Brookfield now discussing teaming up with QIC:
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    Has anyone queried a flight charge when airline has cancelled flight?

    It's in Amex's chargeback guide for merchants, American Express Chargeback Codes: What they mean: https://www.americanexpress.com/content/dam/amex/au/en/merchant/static/chargebackcodeguide.pdf
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    Virgin Australia Financially Secure? [Now in Voluntary Administration]

    I think the quote from the Queensland Treasurer is of importance:
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    Has anyone queried a flight charge when airline has cancelled flight?

    No experience, but the time limit for a chargeback using the reason 'goods and services not received' is:
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    Virgin Australia Financially Secure? [Now in Voluntary Administration]

    The AFR is reporting Virgin had $150m of 'available' cash on the day they entered voluntary administration, but one bank has since withheld $120m of that, resulting in the $30m of cash being reported.
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    Virgin Australia Financially Secure? [Now in Voluntary Administration]

    Paul Scurrah just said that the Velocity trust has the cash to back the points of members of Velocity. At the same time, Deloitte said they do not intend to separately sell Velocity, and it is currently well structured. Deloitte also said that they have in excess of 10 interested parties from a...
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    Virgin Australia Financially Secure? [Now in Voluntary Administration]

    Three flights operated today, ex SYD. They also cancelled most of their flights on Saturday and Sunday too. They're probably trying to be the most efficient possible - rather than send planes with zero passengers.
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    Virgin Australia Financially Secure? [Now in Voluntary Administration]

    I didn't mention Travel Bank. The post of yours I quoted didn't mention Travel Bank. The quote included in your post was about Velocity. I was merely highlighting it is unlikely that the assets and liabilities of Velocity can be lumped with the entity that owns the trustee of Velocity and dealt...
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