Recent content by lovedbymarylane

The plot thickens. Agent is telling me that when the HEL-JFK flight in my booking (without saving), they can see the KEF-HEL flight as bookable. Doesn't make sense as I haven't used up all my sectors, and if I can add this flight I will have 2 transits and one stopover in HEL, which is exactly...

Thanks folks. This has given me renewed confidence and a plan. Fingers crossed.

Right, good idea - I have been mentioning that it's a OWA every time. Been hung up on 8 times already ('let me put you on hold while I have a look... (3 mins later) beep beep beep') so this is quite the process. But will try that next time.

I don't think so, as I can book this as a classic award coupled with a whole bunch of different flights (for example, HEL-KEF 3rd/5th/12th July all work with my flight KEF-HEL 17th July) - it's just that I can't search originating in KEF.

That's the tricky part - it's a surface sector. ZRH-HEL as a surface sector is what I currently have, and I'm trying to add a flight to make it ZRH-KEF (surface sector), KEF-HEL (Finnair flight - the one I'm trying to add) then HEL-JFK (already booked - Finnair flight). Good point about the...

Oh, intriguing! Thank you - I'll try that and report back.

I've given them both.

Have tried that with 3-4 agents - they say they don't see any availability, even though there is availability on both Qantas and Finnair's websites for that leg (and Finnair customer service have assured me the flight is available via chat).

Me again - I'm having a wild time trying to get Qantas to add a flight that originates in KEF. Finnair says it's available, it's available on Qantas multi-city if you search for it as part of a HEL-KEF, KEF-HEL itinerary, but there's no way to search for just KEF-HEL and I imagine that's...

Thank you - I'd totally missed the IATA change. Just looking into this now and Qantas still seems to deem it a NYC airport but it doesn't come up when you search for New York on the OW website - darn.

Hi all, does anyone know whether flights booked in and out of different airports in the same city would count as a 'leg' or not? We have a stopover in New York City, flying into JFK, but the only available OW award flights out to our next destination are out of Newark airport. Just wondering...

I had this happen too. There was a flight I could see in multi-city that the agent insisted they didn't have access to 'on their end'. In the end I was lucky to get someone who was much more familiar with Oneworld Classic Awards and magically the flight was there for them, plus they knew how to...

Thank you! I'm afraid that's what I've been doing. Once they have the details of the flights, they go away briefly, come back to tell me to just start a new booking, then I tell them it can't be a new booking as it's a Oneworld Classic Award and all needs to be on one PNR, then the long hold...

Hey, looking for some call centre advice please! I've been trying to add return flights to my existing PNR (booked outbound flights when they were available; now I'm trying to complete the loop) and have had three call centre agents so far tell me 'you need to just start a new booking'. When...

Hi all, excuse the newbie question but I want to make sure I'm not making a mistake. Does a surface segment count as one or two of my five stopovers? For example, if I were to fly into MAD, spend a few days there and leave, that uses up one of my five stopovers. If I fly into MAD, travel by...