These are essentially my spending behaviours/choice regarding loyalty.
I generally fly Y long haul, and lounges help break up, say SYD-SIN-LHR flights, and having the same benefit domestically and through inter Europe flights supports this decision.
They offered either the 600EU compensation or 780EU travel credit valid for 5-years, just took the 600EU.
All wrapped up in around 3-months, so not too bad in regards to responding to the request for claim.
I've just tried to purchase a ticket, all the way to putting passenger details in, and its missing there also (just says poitns & status credits, then blank)
Must be the system getting overhauled (or so I hope!)