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The Frequent Flyer Gazette
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Qantas, Don't Blame Customers for Your Woeful Service
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Qantas CEO Alan Joyce last week apologised to customers for the long call centre wait times. Chief Customer Officer Stephanie Tully also emailed customers with "an update on contact centre wait times", where she admitted the current situation has "not been acceptable".
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It's good to see Qantas at least acknowledging there's a problem, but the apologies from Qantas' senior management are full of qualifications. For many Australian frequent flyers, both apologies came across as tone-deaf and insulting as they appeared to blame customers for the airline's customer service problems!
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Rex Winds Back COVID Refund Guarantee
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Rex has quietly amended its COVID Refund Guarantee to make it almost impossible to actually get a refund in the future if you can’t travel due to COVID-19. Until recently, Rex offered a refund (minus its booking & card payment surcharges) if you needed to cancel your flight for any COVID-related …
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Jetstar Has Better Customer Service Than Qantas
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The Qantas Group owns two distinct brands in the Australian market. Qantas is supposed to be the premium, full-service brand while Jetstar is positioned as the low-cost carrier with cheap fares but less service. Ironically though, the customer service provided by Jetstar at …
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Join Cashrewards for free for cash back on purchases
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Why pay full price when shopping online? Join Cashrewards for free to earn cash back with over 1,700 retailers including Amazon, Catch.com.au, Big W, Menulog and Chemist Warehouse. You can even get cashback on flights, hotels and experiences, including with Booking.com and Virgin Australia!
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New Qantas Routes from Sydney to Seoul & Bengaluru
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Qantas will launch two new international destinations from Sydney later this year, with non-stop flights to Seoul and Bengaluru. Jetstar will also launch a new route from Sydney to Seoul. Tickets are already on sale and Qantas Classic Flight Reward seats are now available on some …
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SAS Age-Based Price Discrimination
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It's not that uncommon for some airlines to offer discounts to children, or even to sell tickets at different prices based on a person's location, the type of electronic device they're using or if they're travelling for work. There are also plenty of examples of airlines charging different fares on …
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Popular Threads from the AFF Community
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Chaos at Sydney Airport with huge security queues
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Best website for finding cheap flights on multiple airlines?
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Which country has your favourite passport stamp?
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VIP Virgin Australia Beyond tier to replace The Club
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Featured Trip Report
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Southern Lights Flight March 25-26 2022
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Trip report by Bindibuys | This trip report will be heavy on the images/video - as that is what this flight was about. Originally booked for September 2021 - well you know how that went... So delayed to March, flights done to coincide with equinox. We flew Syd-Mel to pick up this flight out of Melbourne.
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AFF Member Profile
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This week we interviewed AFF member Actos from Sydney, who joined Australian Frequent Flyer in 2020 and has so far made 37 posts.
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Q: Where did you go on your last trip?
A: Melbourne - the Moomba festival was on. Croatia was my last international trip and I absolutely loved the Adriatic Coast.
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Q: Where are you planning to go on your next trip?
A: I'm heading to Thailand in three days' time. I've had to rebook my appointment three times with an Ajarn for a Sak Yant Tattoo... third time's the charm hopefully!
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Q: Favourite airline?
A: Like many others, I have a soft spot for Singapore Airlines. A few years ago, my father and I were travelling home from the funeral of his brother. Cabin Crew immediately noticed something was wrong and went above and beyond to ensure Dad was well taken care of. One of them even sat by Dad and offered his kind listening ear for most of the flight. This was definitely a memorable flight for both Dad and myself.
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Q: What's one piece of advice you would give to a new AFF member?
A: Don't be scared to ask questions. Many of the members here are a wealth of knowledge and more than happy to assist.
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Q: Favourite thread on AFF?
A: Definitely the New Amex statement credits thread. I'm terrible with keeping up and love how this is the one stop shop!
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