The Australian Frequent Flyer Gazette, May
2001
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Editor's note
Welcome to the May edition of the Frequent Flyer Gazette - and another busy month
for the airline industry. Rather than repeat the news of the month in relation to Ansett's
difficulties, we show you how to take advantage of the changes - such as Impulse's new
operation under Qantas.
Some crucial dates to remember this year are May 14
(when Impulse Airlines stops taking bookings), September 15 (when the changes to Qantas
Frequent Flyer program come into place) and December 31 (Qantas stops accepting Impulse's
Freebies receipts).
Ansett will be waiting for its entire fleet to be
approved to fly again, before it starts its promised air fare war. Notably, competitor
Virgin Blue is about to take delivery of the first of 10 new Boeing 737s in Seattle.
For those travellers with lots of points to spare but
little time to manage them, or little understanding of the program, your best bet is to
investigate The Australian Frequent Flyer's Awards Booking service. Read the story below to see how it can be
useful to you. |
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Travel Tips |
One of the most exhausting facets of air
travel is the drone of the aeroplane engine. Noise-cancelling headphones have often proved
to be a lifesaver, and are relatively affordable. Notably they cancel out the low
frequency noise such as the engine and air conditioning noises, and also give you
high-quality sound for playback. For ladies, to pack
perfume soak some cotton balls in your scent and place them in empty film canisters. You
can use them one at a time - the airtight canisters keep the fragrance fresh, and you
don't have to risk getting your perfume bottles smashed or taking up excessive room.
If you are travelling with your laptop and hope to be using
a modem, find a hotel that has high-speed Internet connections. STSN, a provider of
broadband high-speed Internet services for hotels (www.stsn.com), provides travellers with
an easy to use connection that lets them tap into their office networks with a continuous
broadband connection. The daily charge in the USA of $9.95 is beneficial for business
travellers when you consider hotel phone costs, and the added productivity while on the
road.
We're not sure about this tip, but thought it was worth
mentioning. Perhaps some readers could supply some feedback on the validity of this tip?
When entering your hotel room for the first time, run the shower for a few minutes, and
leave the room. This will get rid of any build-up of spores that cause Legionnaires
disease.
For security reasons when checking into a hotel, request a
room that is not on the first floor (if possible). Also, although rooms with sliding doors
leading into a pool area are luxurious, they can increase your risk of being broken into.
Clifford Reichlin, the founder of The
Australian Frequent Flyer website was interviewed in the Australian Financial Review this
month, remarking that members of frequent-flyer programs have trouble understanding their
program.
"Or, in many cases, they're just too time-poor to make
effective use of their points," he said.
To combat the difficulties, The Australian Frequent Flyer
has established an awards booking service, helping to:
- Plan and book your entire trip
- Verify points status
- Make airline, hotel, car rental reservations on your behalf
- Arrange for the deliver of tickets
- Provide a complete itinerary - comprising of paid and award
components - with easy-to-read details
The service, a first in Australia, was launched last month
to great success receiving hundreds of inquiries. The service is aimed at business
professionals.
"A busy business professional will accumulate hundreds
of thousands of points a year. They typically lead a very busy life and don't have the
time or inclination to deal with impersonal call centres in redeeming something which
should be their reward, a pleasurable experience. The modest cost of the service is small
and easily affordable by this type of person."
"The consumer can save time, utilise our extensive
knowledge and experience in getting the best value for their points. It's a single service
where they can easily combine frequent flyer travel with paid travel. For example, their
partner travels at the same time but on a paid ticket. They may use their Frequent Flyer
travel for a ticket to LA, and then purchase a connecting flight to Seattle, car hire, and
hotel bookings."
Read more at the Australian Frequent Flyer website: http://www.frequentflyer.com.au/ab_info.htm
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Press Round-up |
From 14 May 2001, Impulse will
continue as a separate operation but under the Qantas brand and on routes laid down by
Qantas. The arrangement with Impulse will broaden Qantas' route network particularly in
regional New South Wales and Queensland. This will benefit Qantas customers who travel on
business or leisure to these areas. Remember the changes to the Qantas Frequent Flyer
program most benefited the travellers who earned points on local (for example, business)
journeys and burned them on international routes. Qantas will treat Impulse as its main
carrier in regional areas (outlined above), using its planes to fly low volume leisure
routes where it was losing money, and giving Frequent Flyers the opportunity to earn more
points. Impulse will be joined by four of Qantas's wholly owned subsidiaries - Eastern,
Southern Australian, Sunstate and Airlink - to form the regional entity Qantas Link. The media has described Ansett as a winner in this issue. The
Sydney-Morning Herald reported aviation analysts predicting that the demise of Impulse,
which forced lower fares across the industry, would mean prices on the main routes were
almost certain to increase. This would give Ansett opportunity to win back market share on
high-volume routes - and open up mid-price fares with more flexible ticketing conditions
(good news for business travellers).
Half of Ansett's Boeing 767 fleet remains grounded.
It was hoped that two more aircraft will be cleared to fly by the end of the week, but
that may be hampered by differences of opinion between the Civil Aviation Safety Authority
(CASA) and the Australian Transport Safety Bureau (ATSB).
Emirates will be issuing Airogym, an exercise
device, on its long-haul flights to help stop passengers developing Deep Vein Thrombosis
(DVT). Airogym apparently increases blood flow through deep veins by up to 50 percent
(reducing the risk of blood clots being formed). Ansett has suggested exercises to follow
during flights, which can be found at http://www.ansett.com.au/info/exercise_f.htm. The
Qantas equivalent can be found here: http://www.qantas.com.au/flights/essentials/healthinflight.html
While it is disappointing Impulse won't keep
operating under its own name, it may mean more for Frequent Flyers and Global Rewards
members. Last Thursday, Ansett CEO Gary Toomey said: "You also haven't seen the end
of budget airline operation on Australia's major metropolitan routes, just because Qantas
is trying to swallow Impulse. One way or another, we're going to keep it alive." Why,
then has neither Ansett nor Qantas offered the radically discounted prices to the west
coast, where there has been no competition by the budget airlines?
The Age reported that serious threats to airline
safety may not be reported by workers "because of the fear of substantial public
exposure, Ansett Australia warned a Senate committee yesterday." Read more at The
Age: http://www.theage.com.au/news/2001/05/05/FFXL7EWTAMC.html
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The Airlines Lowdown |
How does the Qantas-Impulse
arrangement affect you as a Frequent Flyer? Impulse had a frequent flyer program known as
Freebies. Every time you flew with Impulse on a 'Flexi' fares, you would get a Customer
Receipt. When you had 10 receipts you could claim a free Impulse flight. The good news is Qantas is going to honour Impulse's Freebies
program. Any Impulse passenger with fully flexible "Flexi" fare customer
receipts will be able to send these to the Qantas Frequent Flyer service centre and will
be credited with 1000 frequent flyer points for each receipt (offer stops December 31). If
that person is not currently a Qantas Frequent Flyer they will enrol them free of
charge. So, if you wanted to join Qantas' Frequent Flyer program for 'free', you
could taking an Impulse flight before 14 May and Qantas would honour your
receipt and sign you up with no charge. Of course, this is only useful if you were going
to make the flight anyway.
Be aware that Impulse Airline's web hot specials
seem to be discontinuing after May 14. Get in quick.
Expiry Points
How does this affect the expiry date of your points? If you remember, Qantas currently
don't have expiry dates on their points as long as you kept your account active. Impulse
Airlines' rules for its Freebies program were:
"Freebies flights must be booked and used
within 18 months of the date of issue of the first Impulse Customer Receipt being used and
accepted, to earn a Freebie flight."
Darren Peisley, Manager Loyalty & Airline
Alliances at Qantas, assured us Qantas will accept Impulse customer receipts until 31
December 2001 under the rules of the Impulse program. This gives members approximately 7
months to make their claim for Frequent Flyer points.
Qantas frequent flyers will no longer be able to use
points to buy one-way flights. Ansett still allows its 2.5 million Global Rewards members
to do so, but have not outlined whether they will drop this option in the proposed revamp
of the Global Rewards program.
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Rewards and Specials for May |
Qantas
Qantas are giving 1,000 Frequent Flyer bonus points for every 5,000 Frequent
Flyer points you convert from your participating Australian credit card Reward Program.
For every 5,000 Frequent Flyer points you convert, you'll be entered for a chance to win a
trip to New York for yourself and three friends, including Qantas Business Class flights
and five nights accommodation in New York. See http://qantasfrequentflyer.com.auQantas Frequent Flyers can now earn and redeem points with
their two new partner airlines - South African Airways and Alitalia.
Web specials: Sydney - Melbourne ($66), Adelaide -
Brisbane ($108.90), Hobart - Canberra ($133.10) Book at https://www.qantas.com.au/cgi-bin/specialssearch
Ansett
Web specials: Sydney - Melbourne ($66), Sydney - Brisbane ($66), Melbourne - Brisbane
($88), Brisbane - Adelaide ($108.90), Adelaide - Melbourne ($88). All specials are one-way
economy class fares and are only available with bookings made on the Ansett website
(http://www.ansett.com.au/travel/e_fares_f.htm). Note, if you are using Internet Explorer
5 you may have difficulties booking online. There is a link to fix this problem on the
page above.
Virgin Blue
Sydney - Gold Coast (First five days from June 17 - $55), Sydney - Brisbane ($66),
Melbourne - Brisbane ($88), Brisbane - Adelaide ($108.90), Adelaide - Melbourne ($48 until
May 6)
As always, the best way to get the cheapest fares is
to keep your eye on the Internet sites of each airline - the cheapest fares are often
unadvertised and only on the Internet.
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� THE
AUSTRALIAN FREQUENT FLYER, 2001
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