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 THE FREQUENT FLYER GAZETTE   ::   DECEMBER 2001 Printer-friendly version
CONTENTS ::
 
1. National TV
2. Reward Programs
3. In the News
4. Promotions
 

 

Editors Note ::
 

Hello and welcome to our December edition. The holiday period is fast approaching and the skies haven�t looked busier. Well, at least on specials boards where Qantas, Ansett and Virgin have been at each other�s throats trying to win back customers. Read on for some of the deals.

I have just returned from a two-week trip around Australia and it was fantastic. No it wasn�t a freebie � I booked the trip using my Qantas Frequent Flyer points. And because I organised it over a year ago, I got away with forking out just 30,000 for the six-stop journey.

As some of you reported through the bulletin board, I too found rescheduling my award flights extremely difficult during the trip. Last minute changes were virtually impossible, despite constant calls to the airline. In fact I was only able to make one change during the trip but even then the alternative flight did not suit me so I was pretty much stuck with the original plan. Other than that the trip was a smooth.

Finally, I would like to take this opportunity to thank you for your support over the last 12 months.  During 2001, our subscriber base has grown by more than 100% and is now approaching 15,000.  Have a happy and safe festive season. "See you" early in the new year.

And now the news..

 
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1. FREQUENT FLYERS FEATURED ON NATIONAL TV
 

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Those of you who watched A Current Affair on Channel 9 last Monday would have seen an excellent on story on loyalty programs - in particular frequent flyer programs and flybuys.

The question raised was whether one actually gets value from such programs.  A number of people were interviewed and their story told on national TV.  One such person was "Belinda".  Belinda has 17,000 Qantas frequent flyer points and about 800 flybuy points.  As part on Channel 9's research, we asked to perform our Health Check.   If you saw her on TV (or read the story at A Current Affair's website) and are interested in our analysis, read our report.  Remember, all members of the Frequent Flyer Club are entitled to a free Health Check every year.

As part of the program, we were also asked to provide some frequent flyer tips.  You can read what we had to say here.  There should be no surprises to those of you who read our newsletter regularly.

 


2. THE REWARD PROGRAMS' LOWDOWN
 

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Check the small print...

In the last issue of the Gazette we talked about protecting your points from sudden airline collapses. We suggested booking Award flights with Qantas partner airlines a year ahead then cancelling and redeeming the points on Qantas flights. As many of our readers correctly pointed out, flight awards with some Qantas partner airlines and oneworld alliance members are not refundable once they are booked - so be sure to check the small print before forking out your points. Thank you to those who wrote to us clarifying this point.

But, as other readers have pointed out, spreading your points between credit cards, and keeping them there right up until you are ready to convert them to frequent flyer points is a sensible and safe way to go. It also gives you the flexibility and more choices when it comes to turning those points into rewards.

Westpac flies in

Westpac has introduced its new reward credit card, Altitude.

One of the features of the new program is that points earned since September 14 by Global Rewards customers will be recognised under the new program. But the bank's keeping mum on whether it will pursue (as a creditor) the recovery of points spent with Ansett prior to September 14 which were lost after the airline's collapse.

All Global Rewards Westpac Visa cardholders have automatically been listed as new members of the Altitude program, according to the bank's press statement. One dollar spent on the card gets you one point but you can also earn double points by shopping with Altitude's Bonus Partners. In addition, the bank is offering an extra half a point for every dollar spent on the card before the New Year (that's 1.5 points for every dollar spent). And there's no expiry date on the points earned.

The good news is that the program offers flights with 90 percent of the world's major airlines. And if you haven't got enough points you can top them up with cash.  Be careful about doing this - as a rule, we don't endorse paying cash for points because you often end up paying more for a few thousand points that you would have paid for a discount fare!!

Altitude points can also be converted to Qantas Frequent Flyer points and Air New Zealand Air Points, on a point-for-point basis. They can then be used to book flight through the oneworld and Star Alliance networks.

On the other hand at least one reader has written in complaining about the short interest- free period the card offers (about 45 days) and its compulsory first year membership fee.

Ansett rewards still in doubt

Ansett Global Rewards members waiting to hear about the fate of their points will have to keep holding their breath. So far the only break has come in the way of the reopening of the Golden Wing Club lounges. But even these have limited facilities - and with no Internet capabilities you can't even read the latest edition of the Australian Frequent Flyer Gazette online while waiting for your plane! Keep up to date with the latest developments on Ansett, by visiting the Global Reward update section of our website.

Pointy loopholes

Some of our readers have pointed to "loopholes" which can get more value out of the Qantas Frequent Flyer program. For example, if you are short of a few points to fly from, say Melbourne to Japan (80,000), you might want to consider getting a flight from Sydney to Japan (50,000) and buying a discount ticket to get from Melbourne to Sydney. Even better, you could redeem a flight between the two cities for 20,000 points - saving 10,000 points!!   Don't forget, you can use our Points Calculator on this newsletter to plan your trip.

Think ahead

Another clever idea sent in by one of our readers is to purchase tickets for discounted sectors (such as flying out of Melbourne on Grand Final weekend) but redeeming points for high demand sectors, which would not be discounted (such as flying into Melbourne during Grand Final weekend). But you would have to book well in advance, considering the short supply of reward seats, especially in high demand periods.

United rewards loyalty

United Airlines is doing its best to lure back nervous customers. The airline has recently announced it will revise the qualification criteria for its most loyal Mileage Plus members. Customers who have not flown as much as in previous years will still be recognised for their continued loyalty by having their current elite status combined with those earned over the past two years.

    


3. IN THE NEWS
 
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The Fox and Lew show

As we reported on our website, subject to the approval of Ansett's creditors, the Federal Court of Australia, and Federal Government; Mr Fox and Mr Lew will become the new owners of Ansett in January 2001.

But the future of Ansett's Global Reward program remains unclear, as the full details of the agreement will not be revealed until the Ansett committee of creditors have the opportunity to consider the terms of the agreement. However, things are looking positive - shortly after the $2.5 billion proposal was announced on October 19, Mr Fox hinted that the proposal included Star Alliance links, business lounges, and a loyalty program.

Global Rewards Class Action?

There is increasing speculation that legal action will be taken against Ansett's previous directors on behalf of Global Reward members.  A Global Rewards Class Action website has been set up.  Subscribers to this service will receive regular updates.

Yes- it costs to join.  We have negotiated a $20 discount for members of the Frequent Flyer Club.  We are not associated with the Global Rewards Class Action and do not warrant or necessarily endorse its services.

Free holiday money

The federal government will pay for part of your holiday until the end of January. The $150 rebate is part of the Holiday Incentive Program, designed to encourage Aussies to take their holidays down under. Travel must commence on or after 14 January 2002 and be completed by 30 April 2002. The get away must be valued at $750 (not including airfares) and must involve a stay of at least 3 nights duration in commercial accommodation.  Read more about this incentive on the Federal government's tourism website.

    


4. REWARDS AND SPECIALS FOR DECEMBER
 
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Qantas deals

Discounted Award flights
Qantas is offering 20% off Award bookings on travel between Tasmania and Auckland and Wellington. The offer is valid till the end of the year. There's also 40% discount on travel between Sydney and Honolulu in economy class and 30% off on flights between Sydney and New York. Offers expire in mid January and mid December respectively.

Take a friend for free
Your companion can travel for free between Sydney and Osaka and Cairns and Osaka when you book an Award flight at the same time. Valid until the end of December.

Bonus points offer
From January to March Qantas is offering up to 15,000 bonus points on selected routes between Australia Europe and Asian.

Upgrade wait list.
Members can now register on a waitlist for International Flight Upgrades using Frequent Flyer points or Upgrade credits. You must have made a commercial flight booking to qualify and may upgrade one class only.

Virgin's northern exposure

Virgin Blue is offering special summer fares for travel between Brisbane and key Virgin Blue destinations up North, including Darwin, Mt. Isa, Cairns and Mackay & the Whitsundays. The fares include:
Brisbane/Mackay & Whitsundays/Brisbane from $99 one way on the net
Brisbane/Cairns/Brisbane from $129 one way on the net
Brisbane/Mt.Isa/Brisbane from $169 one way on the net
Brisbane/Darwin/Brisbane from $199 one way on the net (flights start Dec. 20)

Ansett cheapies

Ansett's latest round of discounted tickets includes return fares between Sydney and Melbourne for $275; Sydney and Brisbane for $209; and Melbourne and Adelaide for $165.

Fly Buys

Auto care special
Collect 2000 bonus points for spending at least $400 on Auto Care work. Offer ends December 31, 2001

Car hire bonus
Rent a car for 4 days or more and get 1000 bonus points plus 1 point per $1 spend. Valid on all cars and light commercial vehicles booked on line. Offer ends January 31, 2002

    

 

� THE AUSTRALIAN FREQUENT FLYER, 2001