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THE FREQUENT FLYER GAZETTE   ::   JULY 2005

   

CONTENTS ::
 
1. Freq Fly Scam
2. Member's Talk
3. Travel News
4. Freq Flyer News

Editors Note ::
 
Hello and welcome to the July edition of the Gazette. 

Our lead story looks at an article published in The Age about how an airline employee allegedly scammed 10 airlines out of 16 million frequent points.  Very interesting reading!

The popularity of our free Discussion Board continues to increase and it is now Australia's leading source of Frequent Flyer and related matters.  This month we illustrate how our experienced members take the time to answer question and selflessly share their knowledge and insights. 

And there is the usual Travel and Frequent Flyer Club news.

Happy reading.

Ben
Editor, Frequent Flyer Gazette.




 
1. FREQUENT FLYER SCAM
 

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There was an interesting article in The Age last month about an unscrupulous airline employee who figured out a way to accumulate a massive 16 million frequent flyer points without flying or spending a cent on credit cards. 

The Singapore Airlines customer services supervisor discovered that flight passenger lists remained active even after the flight had landed.  It is alleged that he used his contacts at Qantas to get the appropriate passwords and then accessed the flight's passenger list to add names of phoney passengers.  This information then updated the airline's Frequent Flyer programs and their accounts were credited frequent flyer points! 

You can read the full article on The Age's website HERE. (If you have difficulty in viewing the article you can download a PDF of the Article HERE.)

This story highlights the view we have always held - frequent flyer points are an asset which have a monetary value, in this case almost $790,000 or 4.94c per point.  Treat your points like you do cash with careful planning, budgeting, and spending.  

   


2. MEMBER'S TALK
 

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We are now Australia's leading Frequent Flyer Discussion Board

The popularity of our free Discussion Board has increased exponentially over the last year or so.  We now have over 8,000 articles posted, with new ones being added each day.  On behalf of our unique online community I would like to thank all the regular contributors who have shared their knowledge and time so generously.

See how our experienced members help out by reading these postings all written over the last month:

  • Travel Insurance Recommendations - See Posting

  • Best Frequent Flyer program for specific itinerary - See Posting

  • Tips on securing a frequent flyer seat on the flight you want - See Posting

  • Best seat in the economy class cabin - See Posting

Tips on earning more Frequent Flyer points

A reader shares his suggestions on earning as many Frequent Flyer points as possible.  Read HERE for more.

One World or Star Alliance?

Which alliance offers better fares?  Follow this THREAD to see what our members think and read how you can get cheaper Round The World fares by buying your ticket in Tonga!

Using mobile phones overseas

Following on from last month's discussion on prepaid SIM cards, follow THIS discussion for some great ideas on affordable ways to stay in touch when travelling overseas.

 


3. TRAVEL NEWS
 
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For the latest travel news, check out our new Travel News service
 - travel news from leading agencies, updated continually

Frequent Flyer Pets

A British airline is targeting a growing market in pet travel by launching a special frequent flyer scheme for jet-setting dogs, cats and other animals!  Four dogs and a cat have been signed up to the Virgin Atlantic Flying Paws reward scheme since it was launched last month, a spokeswoman for the airline said.

Virgin carried 1250 animals last year, twice the number of the year before.  In a bid to tempt fussy pets onto their flights, dogs taking their first Virgin trip will be given a T-shirt and dog tag, while cats receive a toy mouse, and ferrets get a flying jacket and collar tag.  Once pets have notched up five 'paw prints' in their frequent flyer book, they can acquire other goodies such as hand-made food bowls.  Perhaps more likely in practice, the animals can instead donate their bonuses to their owners in the form of frequent flyer points.

Message from pilot: "This is the moment of reckoning. Good luck"

The pilot of a South African Airways subsidiary, SA Airlink, flight which was forced to make an emergency landing at Durban International Airport told his passengers to prepare for death.

Evidently, the pilot of the Jetstream 41 aircraft from Johannesburg to Margate issued this message of doom shortly before landing: "Our worst nightmare has come true, this thing [the nose wheel] won't come out.  This is the moment of reckoning.  Good luck".  One passenger recalls that at that point in the flight, everyone had their heads between their legs and the only thing he could remember was the air hostess calmly repeating: "Brace, brace, keep your heads down." 

Following orders from a technician, the pilot attempted several G-force manoeuvres to dislodge the wheel, which refused to deploy.  When this failed, he flew to Durban airport where he burnt off excess fuel by circling over the ocean.  He then came in low and slowly, before touching down.  The plane landed on its two rear wheels as the pilot held the nose up and steady.  As it lost speed the nose dropped onto the runway until it finally came to a nose-down halt at the very end of the runway.

A staff member of SA Airlink said the pilot had been badly traumatised by the experience.  An understatement, I suspect!

More bad news for SAA, this time falling body parts!

Pieces of a man's body fell from the wheel well of SA 203 as it prepared to land at New York's Kennedy Airport.  The body parts, which included the right leg, part of the spine and a hip, struck a garage roof of a home in South Floral Park, New York, before landing in the backyard, police said.

A South African Airways spokeswoman said it appeared to have been a stowaway attempt.  She said the plane had stopped in Dakar, Senegal, on its way to New York.  The pilot reported feeling vibrations at takeoff but conducted a check and found nothing amiss.

Its been a rough month for South African Airways!

Pilots guilty of operating jet while drunk

Two former America West pilots were convicted of operating a jet full of passengers while still drunk from a night of beer drinking.  A Florida court jury convicted the two of operating a plane while intoxicated or in a reckless manner.  They face punishment ranging from probation to five years in prison.

The pilots were pulled off an America West flight at Miami Airport in 2002, after a security screener reported that they smelled of alcohol.  The Airbus A319 was being towed to the runway for takeoff to Phoenix with 124 passengers and three flight attendants aboard when it was ordered back to the terminal. "They were about five or six minutes away from flying," said one of the prosecutors.

America West fired the former pilots shortly after their arrest and the Federal Aviation Administration revoked their pilots' licenses.  FAA rules bar pilots from consuming alcohol for eight hours before a flight.

5 stars for Star Alliance

Star Alliance has been named the world�s best airline alliance, attracting more than 1.6 million votes in the latest Skytrax global air passenger survey.  It is Star�s second such achievement in three years.  Oneworld finished second, with the KLM/Air France-dominated SkyTeam third.

Meanwhile, SkyTeam has announced that four new airlines -  Spanish carrier Air Europa, Copa Airlines of Panama, Kenya Airways and the Romanian flag carrier Tarom - will be joining the network next year.  The addition of these airlines will significantly expand their network of destinations.

Weird Australian Hotels

Eight Australian hotels have made it into an online guide to the world�s most unusual hotels. The Unusual Hotels of the World guide (www.uhotw.com) includes more than 120 properties from across the world.  Four of the Australian hotels are underground or cave properties, three are tree-house properties, and one is a "Possum Hideaway"!

Consumer body calls for openness on discount air tickets

The Australian Consumers Association has called for airlines to be more transparent when advertising cheap domestic flights, after a survey found heavily promoted discounted tickets were often unavailable.  Spokeswoman Lisa Tait said consumers should be able to make informed decisions, but that was difficult when airlines failed to indicate the availability of cheap seats on flights.

The survey, conducted among 505 of Choice magazine�s subscribers, also found that consumers faced a discrepancy of more than $270 between the cheapest and most expensive domestic economy-class tickets.

Virgin Blue and Qantas now taking their battle to the small screen

Virgin Blue is targeting business travellers in a new television advertising campaign.  It is the first time Virgin Blue has directly targeted business travellers through advertising and follows its introduction of the Blue Plus fare for corporate travellers.

Not to be left out, Qantas have also launched a new TV campaign.  More...

Which Airline? - Air NZ chief to head up Commonwealth Bank Air

New Zealand CEO, Ralph Norris, is to leave the airline to head up the Commonwealth Bank of Australia.  Norris led Air NZ through a period of significant change and recently presided over a major upgrade to its long-haul fleet. The airline said Norris had been "an outstanding leader" and an integral part of the airline's recovery from financial woes over the past three years.

... and while on the topic of airline CEOs, outgoing British Airways chief Rod Eddington has been awarded a knighthood in the Queen�s birthday honours for services to civil aviation.  Australian-born Eddington described the honour as a �wonderful way� to round off his career in the aviation industry ahead of his departure from BA at the end of September after five years at the helm.

   


4. FREQUENT FLYER CLUB NEWS
 
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This section of the newsletter is sponsored by the new revamped Frequent Flyer Club.  The Frequent Flyer Club is owned and operated by the Handzon Company.

  • United Airlines guarantee timely arrivals Until end of 2005, United Airlines is offering 500 miles to compensate passengers delayed by at least 30 minutes on flights from Chicago and other selected destinations due to airline, air traffic or even severe bad weather conditions.
     

  • New OneWorld Frequent Flyer card  Airlines in the OneWorld alliance are considering the introduction of a single OneWorld frequent flyer card to replace the cards of the individual member's frequent flyer programs.
     

  • Not all Mastercards are equal  In our view, the Commonwealth Bank Platinum Mastercard is the best on the market as it offers 1 point for every $1 spent that can be used towards travel or other merchandise up to a maximum spend limit.  Points are transferred within 48 hours.  When processing frequent flyer award bookings, the staff at Frequent Flyer Club have noticed major differences in the various bank's programs.
     

  • Free Excess Baggage  Staff at Frequent Flyer Club have recently solved a serious excess baggage issue for clients who regularly have excess baggage of up to 20 kilos on long haul flights.  They were paying extra $400-$600 per flight!  This how we solved the dilemma at no cost:  we enrolled them with the Emirates Skywards program (free), organized all future paid trips on Emirates, accumulated their points and as soon as they achieved silver status, they were allowed over 15 kilo extra baggage.  This illustrates how important it is to know the various airline's schemes.  Contact us on 1300 738 073 for more.
     

  • American Express Centurion Card improves AMEX Centurion has raised the ceiling from $200,000 to $500,000 for receiving 1.5 points for every dollar spent in their Membership Rewards program. 
     

  • Internet Travel websites can be more expensive BRW and AFR have recently highlighted the fact that consumers could end up paying significantly more for international hotels, care hire, flights and tours when booking with internet websites.  (See what our members have to say HERE.)  International ticket fares varied by up to 75% more when purchased online as compared to a savvy travel agent.  Both these respected magazines recommend using an experienced and licensed travel agent.  The Frequent Flyer Club only refers customers to licensed, accredited and highly credentialed travel sites.  Contact us at frequentflyerclub.com.au to secure either frequent flyer seats or make a paid domestic or international travel booking.
     

Get us to secure your frequent flyer seats now online or by calling 1300 738 073.

 

� THE AUSTRALIAN FREQUENT FLYER, 2005