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 THE FREQUENT FLYER GAZETTE   ::   JULY 2004
 ISSN 1446-4292
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CONTENTS ::
 
1. ACCC QF Inquiry
2. Member's Talk
3. Travel News
4. Freq Flyer News



Editors Note ::
 
Hello and welcome to the July edition of the Frequent Flyer Gazette.

The ACCC have finally concluded their Qantas investigation.  We were involved in the inquiry back in January 2001 and some of our readers may have participated in our survey at that time.  This month we report on the ACCC findings.

We have the usual news from Oz and abroad and some great insights, tips and observations from our readers. 

If you haven't already noticed, we now have a Travel Software Library available on our website.  For a low once-off fee of $6.95 you can download heaps of travel software for you PC or Hand Held computer.

Happy reading.

Ben
Editor, Frequent Flyer Gazette

Last minute hotel reservation!

Discount Hotel Reservation




 
1. ACCC concludes Qantas inquiry
 

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The Australian Competition and Consumer Commission (ACCC) have spent over 3 years investigating whether Qantas are in breach of  the Trade Practices Act by failing to inform consumers about a lack of frequent-flyer seats.  See History

The inquiry was concluded last month.  It was found that there is "insufficient evidence to establish a breach of the Trade Practices Act 1974".  Read the ACCC News Release.

After "wide-ranging" discussions with the ACCC, Qantas have agreed to "firm up the implementation of future changes to the scheme which may increase access to Award flights, and provide more transparency and certainty of travel for Frequent Flyers".

The Australian newspaper reported ACCC chairman Graeme Samuel as saying that there was a view in the commission that the airline "may have been sailing close to the wind".  We share this view.

While we agree that there have been improvements to the program (such as the enhanced internet site which provides Qantas members the ability to easily identify which flights have frequent flyer seats available), we believe that the program continues to lack transparency.  For example, how difficult would it be for Qantas to openly disclose the number of frequent flyer seats available for a particular service?

 


2. MEMBER'S TALK
 

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Each month we feature highlights from our Discussion Board, our popular free service. 

Credit Cards and frequent flyer points

This is always a popular topic!  A reader asks for recommendation on which card to get.  Our experts seem to favour AMEX and the Woolworths EzyBank Master card.  Follow this discussion HERE

You can also read tips - some being quite dubious -  on inflating your frequent flyer point earnings HERE.

Or how about collecting 350,000 points from a credit card spend of only $35,000?  This was presented as a challenge to our readers (details HERE).

Auctioning frequent flyer points

An observant reader spotted an online auction (details HERE) of approximately 30,000 Star Alliance frequent flyer points.  The points were eventually sold for $250 and the auction did generate an interesting discussion regarding the legality of auctioning points as well as the risks when buying airline tickets from online auctions. 

Incidentally 30,000 points for $250 works out at about 0.83c per point.  This represents good value, because if used correctly frequent flyer points can be worth significantly more - maybe 5c per point!  See our Guide to calculating the value of Qantas Frequent Flyer points.

Tips on getting an AMEX Platinum card - but is it worth it?

Its probably easier to qualify for an AMEX Platinum card than you would have expected - one of our readers simply called AMEX as was offered the card over the phone! 

Is the card worth the $900 annual fee?  One of our senior members thinks not!  Read the full discussion HERE.

 

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3. TRAVEL NEWS
 
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Singapore Airlines 18 hour non-stop New York service

Singapore Airlines has introduced a non stop service from Singapore to New York, with a flying time of 18 hours!

The long flight has drawn criticism from medical experts.  Doctors have expressed concern about the impact on the body of such long unbroken flights, in which passengers will constantly breathe recycled air.  There are also concerns that passenger's heart and lungs will come under increased strain from a lower than usual supply of oxygen, with an enhanced risk of deep vein thrombosis (DVT) among people who fail to exercise frequently on board.

Not sure if this is related to the potential health risks, but the aircraft servicing this route has been equipped with special cupboards to house corpses in the event of deaths during transit!

Virgin Blue targets Jetstar routes

Virgin Blue is focused on boosting capacity on routes where Qantas services have been replaced by Jetstar.

Virgin Blue CEO, Brett Godfrey, told the Australian Financial Review that he hoped to snare passengers annoyed by the loss of in-flight meals, lounges and designated seating.  He said the airline was committed to operating services to whatever destinations Qantas pulled out of. 

The strategy has already seen Virgin Blue increase capacity from Cairns and Hobart.

Pacific Blue to fly to Cook Islands - with possible free stop over in Christchurch

Expanding its pacific network beyond Vanuatu and Fiji, Pacific Blue is planning to service the Cook Islands later this year.

The airline is considering allowing passengers to join or leave the flight during a planned stopover in Christchurch.

Virgin's Sydney-London service

Virgin Atlantic Airways will launch daily scheduled services between Sydney and London via Hong Kong from December 8.

In addition to the Sydney route, Virgin Atlantic has also announced it is due to launch services on a number of other new routes, including Cuba and the Bahamas and an increase in services to the US, Caribbean, Asia and the Far East.

Premium Express closes

The Premium Express lane (reserved for the exclusive use of First, Business and Platinum Frequent Flyers) at Sydney, Brisbane and Melbourne international terminals has been closed.

Standard procedures will apply for all travellers departing from these terminals.

Jetstar accident strands passengers

More than 100 Jetstar passengers were stranded on the Gold Coast after one of the airline�s Boeing 717s was damaged at Sydney airport last month.  Evidently, the plane began push-back while still attached to an air bridge, causing damage to the aircraft's door and resulting in the flight from Sydney being cancelled.

No passengers were injured in the accident and all were put on Qantas flights to Brisbane or Coolangatta, but the return Gold Coast-Sydney flight was cancelled, stranding 125 passengers.

A Jetstar spokesman said all affected passengers were offered accommodation at the airline�s expense, and the carrier would investigate the accident.

New Qantas flight-crew base in London to "save millions"

Qantas will establish a new base for 400 international flight attendants in London.  CEO Geoff Dixon said the establishment of the base will save Qantas $18 million annually through rostering efficiencies and reduced accommodation and allowance costs.

The airline said its London base would be operated by a wholly owned UK subsidiary, crew salary levels would be comparable to those offered by other airlines to UK-based crew, and Australian flight attendants would be able to return to their positions in Australia at the conclusion of a two- to three year contract in London.

 


4. FREQUENT FLYER NEWS
 
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This section of the newsletter is sponsored by the new revamped Frequent Flyer Club.  The Frequent Flyer Club is now operated by the Handzon Company.

  • Join the world's best airline's frequent flyer programs for free  frequentflyerclub.com.au is advising members to join as many frequent flyer programs as possible before the "free to join" clubs begin charging fees. These rumours have emerged from many Star Alliance and OneWorld member airlines after the last Airline of the Year meetings held recently. (Incidentally, the top 5 airlines were ranked as Singapore Airlines, Emirates, Cathay Pacific, Qantas and Thai Airways.)
     

  • Amex two-for-one offer Pay the retail value of one plane ticket and get two tickets travelling in First or Business class. This offer for AMEX Platinum members is now extended and enhanced for Centurion card members. Use Emirates, Thai, Air New Zealand to get the best deals. Contact frequentflyerclub.com.au for more details.
        

  • Frequent Flyer Club members save 15% off Travel Insurance Remember to enrol before you go as travel insurance may not protect you once you depart your country of residence. Consider also that a good Travel Insurance policy can save you paying the $14-$20 daily excess surcharge when renting a vehicle.
       

  • USA frequent flyer discounts American Airlines and Delta Airlines in USA are offering 25-50% redemption miles discounts for internal flights for July and August. Join these programs as they can be very beneficial when visiting the USA, especially American Airlines which is part of the Qantas-affiliated OneWorld alliance.
     

  • Free breakfast The Starwood Hotel Group is offering free breakfasts when redeeming points and staying at selected properties in August and September.

We've had had great success in securing domestic and international frequent flyer seats for travel up to January 2005.  Get us to secure your frequent flyer seats now online or by calling 1300 139 036.

 

� THE AUSTRALIAN FREQUENT FLYER, 2004