juniorjack
Newbie
- Joined
- Nov 3, 2011
- Posts
- 2
Hi all
Long time lurker, first time poster here...
I'm undertaking some research as to improving the customer service experience at the airport, and would love to hear your suggestions! It seems a lot of airlines focus their energy on the in-flight experience, and as such, the ground experience has left a lot to be desired.
What do you want to see? What works, what doesn't? Specifically, what more can airlines offer to raise the standard of service on the ground.
Thanks in advance!
Long time lurker, first time poster here...
I'm undertaking some research as to improving the customer service experience at the airport, and would love to hear your suggestions! It seems a lot of airlines focus their energy on the in-flight experience, and as such, the ground experience has left a lot to be desired.
What do you want to see? What works, what doesn't? Specifically, what more can airlines offer to raise the standard of service on the ground.
Thanks in advance!