I think it might be helpful to have a consolidated thread for each common complaint.
For example, in the Qantas forum, you could have threads for:
- Long call centre wait times
- Inadequate compensation for flight downgrades
- Problems with Qantas lounge passes
- Problems accessing Qantas lounges
I'm sure there are more. And I note there are already a few such threads (eg the one on priority boarding, the one on IT problems).
Some benefits:
- New members will be easily able to find that they are not alone in their complaint and be able to see what solutions have/have not worked for others
- Reduces clutter, especially from new members
- Allows us (and hopefully Qantas) to track these problems over time to see if they are getting better/worse
Anyway, interested to hear other people's views on the idea.
For example, in the Qantas forum, you could have threads for:
- Long call centre wait times
- Inadequate compensation for flight downgrades
- Problems with Qantas lounge passes
- Problems accessing Qantas lounges
I'm sure there are more. And I note there are already a few such threads (eg the one on priority boarding, the one on IT problems).
Some benefits:
- New members will be easily able to find that they are not alone in their complaint and be able to see what solutions have/have not worked for others
- Reduces clutter, especially from new members
- Allows us (and hopefully Qantas) to track these problems over time to see if they are getting better/worse
Anyway, interested to hear other people's views on the idea.