Woolworths Online transactions not being posted to Woolworths Rewards activity

[edcba]

This has been reported but hasn't yet been fixed. Manual intervention was required to credit Woolworths Dollars.

 

[prozac]

This has been reported but hasn't yet been fixed. Manual intervention was required to credit Woolworths Dollars.

Still not fixed. To top it off when I called today for the 5th time the supervisor insisted Qantas points have never been given for online purchases. Yeah, pull the other one.
Because WW will not register the online purchase I cannot get $20 "cashback" for online WW purchase via Pricepal.
No wonder WW claim the new system is successful.

 

[mannej]

Some of the targeted promos (spend $30 x 2 weeks, get WW$5 each week etc) specifically excluded Woolworths online as eligible spend, so perhaps a chance the supervisor is mixing up the T&C's here?

 

[prozac]

Some of the targeted promos (spend $30 x 2 weeks, get WW$5 each week etc) specifically excluded Woolworths online as eligible spend, so perhaps a chance the supervisor is mixing up the T&C's here?

That's just it, remove the old rules from the internet and all they have to go by is the new rules. This despite the WW email saying that Qantas points earn would remain unchanged until after 30 December.