What is the "Special elite customer service telephone line"

Discussion in 'Starwood (SPG)' started by tk14, May 27, 2014.

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  1. tk14

    tk14 Intern

    Oct 24, 2013
    61
    18
    Just wondering what this "Special elite customer service telephone line" is and when I would use it (as a Gold member).

    For example - can they access rooms for me that are showing as sold out or offer any further discount than the hotel website?

    Thanks for your input.
     

  2. burmans

    burmans Senior Member

    Feb 21, 2006
    6,318
    1,776
    Sydney
    Flight Map:
    View my flight map
    #2 burmans, May 27, 2014
    Last edited: May 27, 2014
    It's a secret, if you don't know what it's for you can't use it.:p
     
  3. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,091
    5,548
    BNE & SYD
    Its just a tiered access to the call centre, presumably giving you access to more experienced staff. Getting any benefits beyond whats published is unlikely.

    Its not a secret at all, please use a smiley if your being sarcastic, newer members may think your serious.

    https://www.starwoodhotels.com/preferredguest/support/contact/customer_care.html?country=ALL

    Australia

    Preferred Guest
    1-800-450-010 (Toll free number)

    Gold Preferred Guest
    1-800-072-525 (Toll free number)

    Platinum Preferred Guest
    1-800-450-020 (Toll free number)


    Throughout Asia Pacific you may call:

    Preferred Guest
    +65-6836 7688 (Singapore)
    +81-3-5423 6062 (Japan)

    Gold Preferred Guest
    +65-6836 7356 (Singapore)
    +81-3-5423 4815 (Japan)

    Platinum Preferred Guest
    +65-6836 7357 (Singapore)
    +81-3-5423 4818 (Japan)

     
  4. tk14

    tk14 Intern

    Oct 24, 2013
    61
    18
    Thanks for your help. :) (genuine grateful non-sarcastic smile)
     
  5. boomy

    boomy Senior Member

    May 10, 2013
    7,380
    6,674
    MEL and BNE
    The numbers are also written on the back of your SPG card.
     
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