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What is the "Special elite customer service telephone line"

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tk14

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Oct 24, 2013
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Just wondering what this "Special elite customer service telephone line" is and when I would use it (as a Gold member).

For example - can they access rooms for me that are showing as sold out or offer any further discount than the hotel website?

Thanks for your input.
 

burmans

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Feb 21, 2006
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Just wondering what this "Special elite customer service telephone line" is and when I would use it (as a Gold member).

For example - can they access rooms for me that are showing as sold out or offer any further discount than the hotel website?

Thanks for your input.
It's a secret, if you don't know what it's for you can't use it.:p
 
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markis10

Veteran Member
Joined
Nov 25, 2004
Messages
30,091
Its just a tiered access to the call centre, presumably giving you access to more experienced staff. Getting any benefits beyond whats published is unlikely.

It's a secret, if you don't know what it's for you can't use it.
Its not a secret at all, please use a smiley if your being sarcastic, newer members may think your serious.

https://www.starwoodhotels.com/preferredguest/support/contact/customer_care.html?country=ALL

[h=3]Australia[/h]Preferred Guest
1-800-450-010 (Toll free number)

Gold Preferred Guest
1-800-072-525 (Toll free number)

Platinum Preferred Guest
1-800-450-020 (Toll free number)


[h=3]Throughout Asia Pacific you may call:[/h]Preferred Guest
+65-6836 7688 (Singapore)
+81-3-5423 6062 (Japan)

Gold Preferred Guest
+65-6836 7356 (Singapore)
+81-3-5423 4815 (Japan)

Platinum Preferred Guest
+65-6836 7357 (Singapore)
+81-3-5423 4818 (Japan)

 

boomy

AFF Supporter
Joined
May 10, 2013
Messages
7,512
The numbers are also written on the back of your SPG card.
 
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