What is a stopover on an International Qantas Award redemption?

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weststigers

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Sorry for the big write up but I’m very frustrated and would very much appreciate some help:

I’ve spent the past few weekends putting together a RTW itinerary from my honeymoon, which we’ve been credit card churning for, for the past few years. I booked the first half 2 weeks ago and have spent 6 hours + on the phone to Qantas this weekend trying to book the second half. However, they kept getting errors and couldn’t tell me why. Finally they were able to tell me that I had too many stopovers. They are counting, what the my research seems to suggest is a layover, as a stopover.

I land at HKG at 20:25 and leave the next day at 17:50 (both flights with Cathay). They said this counts as a stopover and not a transfer. I was under the impression that under 24 hours was a transfer. The Qantas staffer clearly wasn’t sure why it wasn’t, but he was mentioning that only under 12 hours is a transfer and also mentioned something about if you have to pick up your bags, then it counts as a stopover.

As I mentioned I fly from HKG with Cahtay, arriving in Washington DC (Dulles Int.) at 21:45. I then leave a the next day at 18:34 from Washington DC (Regan) on an AA flight, arriving at JFK at 20:03. Again they count this as a stopover.

But I’m doing BA2 from JFK, landing in London (City) at 6:50 and leave later that day at 20:35 from London (Heathrow) on a BA flight. This apparently is just a transfer. Despite the fact that it is over 12 hours and I would have to collect my bags to change airports, which goes against the what the Qantas staffer said.

The only thing I can thing of is the first two are over night stops in their respective cities (albeit less than 24 hours) but the last one is a only over the same day. Any ideas?
Thanks!
 
AFAIK with international travel, 24 hours is the divider between transit (AAA-xBBB) or stopover (AAA-oBBB/AAA-BBB) ... there is some discussion whether 24 hours exactly represents a transit
 
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Could this have something to do with CX married segments?
if CX doesn't have somewhere - xHKG - somewhere else available and QF has to book them as separate flights, would this then count as a stopover rather then a layover?
 
Could this have something to do with CX married segments?
if CX doesn't have somewhere - xHKG - somewhere else available and QF has to book them as separate flights, would this then count as a stopover rather then a layover?

Thanks everyone.
kpro I think you might be correct. I was thinking along those lines after I posted.

Might ditch the Washington to NY flight to save a stopover and either buy a separate ticket or catch a train between.
 
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