Vouchers in place of 'free' flights

[Captain hum]

Afternoon Fellow AFFers

I applied for my $129 voucher from Virgin Money last week. I received the following email
Hi there

Now you're flying - you have been confirmed as eligible to receive a $129 Virgin Australia Gift Voucher.

Your Gift Voucher should arrive via email within the next 24 hours. Please check both your inbox and junk folder for the email and if you don't receive it, call Gift Card Services on 1300 55 33 80.

All the best"

Of course the voucher has not arrived by email so I rang the number given above. They said they can't do anything without a voucher number or reference and that I would have to call VA. So here begins the 'merry go round' methinks. Anyone else had a similar issue?

 

[SuzieQ68]

Not yet, but still yet to redeem the voucher. Please let us know how you get on. I'll be really annoyed if I have to chase it!

 

[vetrade]

IME vouchers from VA often take 2-3 weeks so you might just have to be a little more patient. Having said that I don't bother with this voucher BS any more. Couldn't be bothered wasting my time chasing the promised $50 voucher for buying BP petrol recently which never arrived - plus the fact they have expiry dates which limits their usefulness unless you're a regular VA flier (which I'm not).

 

[JohnK]

My gift voucher arrived in my Inbox less than a day after requesting the gift voucher from Virgin Money. Not good when that process fails and it's up to you to get it fixed.

 

[Quickstatus]

Can the virgin money vouchers be used for a flight under a different name?

 

[lewyVA]

Requested my voucher yesterday, received confirmation of eligibility email today and then the voucher email 1 min later. Looks like they may have fixed up some of the initial problems.

 

[lang_13]

Can the virgin money vouchers be used for a flight under a different name?

Yes you can.

 

[Captain hum]

IME vouchers from VA often take 2-3 weeks so you might just have to be a little more patient. .

But their email states 24 hours, which is why I questioned it...

No matter. I replied to their email stating the issue. They rang me a few hours later to say they would resend the voucher. However, all I have had so far is an identical email to the first one......and still no voucher. Watch this space..

 

[hroebuck79]

My voucher took several days - and it came form '[email protected]'. Maybe your spam filter picked it up? Might be worth a check if you haven't already? Hope you find it.

 

[Pele]

Gday

The voucher redemption worked well for me. Requested it and it arrived in less than 24 hours. Haven't used the voucher yet but i would imagine there would be no dramas.

Pele.

 

[Captain hum]

Two more emails and I finally got my voucher. Valid only for 6 months, I note...

 

[Muppet501st]

sorry if its been posted, but I cant seem to find the request for my voucher. Is it on the VFF site or on the virgin money site?

 

[Captain hum]

sorry if its been posted, but I cant seem to find the request for my voucher. Is it on the VFF site or on the virgin money site?

Virgin Money site