Virgin post flight survey

[markis10]

Yesterday I got a survey on what I thought about my Sunday flight to NTL, first time I have had such an email. The survey was extensive and covered pre flight booking and checkin as well as inflight and baggage collection questions, not too much on the frequent flyer side of things aside from lounge experience which is a pity as I certainly have some feedback now that the status credits have gone from per sector to start/end of journey calculations :evil:.

 

[drfs]

The thing is that I nearly always have a pleasant experience on DJ flights. The crew are fantastic. The SC changes, however, are really annoying me, but only because they've changed. I really hope anyone who booked flights on the basis of the per-flight number calculation (incl you and I) is given the SC they had expected when forking out their money.

 

[Noob]

Yesterday I got a survey on what I thought about my Sunday flight to NTL, first time I have had such an email. The survey was extensive and covered pre flight booking and checkin as well as inflight and baggage collection questions, not too much on the frequent flyer side of things aside from lounge experience which is a pity as I certainly have some feedback now that the status credits have gone from per sector to start/end of journey calculations :evil:.

Please send VA some feedback about this, and anyone else that feels this way should do the same. VA do reply to feedback and really do value their customers experiences/expectations of their airline and its associated programs.

 

[MelUser]

Sorry - am I reading this correctly - I was planning to book MEL-PER-DARWIN and then DARWIN-BNE-MEL expecting that I would get SCs for all 4 sectors. Is this wrong - will DJ simply award SCs as MEL-DARWIN-MEL?

 

[notzac]

will DJ simply award SCs as MEL-DARWIN-MEL?

For the current 5 minutes, yes.

 

[MelUser]

OMG - this is so not the way to encourage unnecessary and convaluted premium cabin flying by AFF members!

 

[Simsy85]

Yep I just got mine about half an hour ago for my horror flight last night

In the "other comments" section i let fly... maybe a bit too much but never-the-less.

Told them they need to open a lounge in DRW

 

[kamchatsky]

Also got my survey today, didn't vent the spleen as such as I had a good flight from ADL-SYD.