Virgin check in - who was next?

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Robbo3

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Checking in at Canberra yesterday morning. Velocity Gold and no-one in the priority line, so head to the front of it. Only 1 check in counter operating and half way in between both lines. Maybe 4 groups in the standard line. The lady finishes checking someone in and looks up at me when an elderly couple at the front of the other line walk straight up to her. They looked like they knew what they were doing but I did not care and just pointed to them to effectively say serve them.
The lady at the counter then called for assistance and looked at me. Out comes a second person but she walks around the front and to a counter on the other side. Still thinking she will call me, she looks up at both lines and says "who was next?" The lady at the original counter calls a third person to operate a counter, even tough there are only 3 groups waiting, Again I take it to see I am served. The third lady walks around the front and to the other side again and asks....you guessed it, "who was next?" By this time I was and the person in the other line points to me and I walk across to get checked in.
i am not precious about this but since when did things move to asking "who was next?" and how is this going to play out well?
 
Stuff happens like this with any airline; back in the days when I checked luggage such events were not unusual.

Basically those coming out to work such roles are not generally aware of circumstances; many simply do not take the time to assess situations.
 
Stuff happens like this with any airline; back in the days when I checked luggage such events were not unusual.

Basically those coming out to work such roles are not generally aware of circumstances; many simply do not take the time to assess situations.
Seems about right but as the first point of contact with Virgin, not the best impression for the trip. Would have thought it would be an easy thing to improve on.
 
With VA, I don't know to laugh or cry at what was described by the OP.
In the end though, I personally feel that VA has gone downhill, customer service wise, even apart from the "relayment" of the OP's woe.
The only reason I keep flying VA, *sorry* for the long tale/(tail), is that the VGW has a longer life, ie, 4 years for a VA NR if you or I in this case don't get up to PS.
I have got a lot of bill payments, and not having to change expiry dates all the time helps, and I don't have any true credit cards.
Not to mention the value of SC earn being halved on cheaper fares, and the fares not having dropped at all.
Some people do like/love VA, and I did in the first place, for a number of years.
But nowadays, I am starting to despise the airline.
The first available person (CSA) should have consulted with the sole person at the check in counter to start with, and the OP should have gotten in.
VA is the pits, but not as bad as TT/JQ.
Lucky we still have QF or I would have had to stop all this flying.
 
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Seems about right but as the first point of contact with Virgin, not the best impression for the trip. Would have thought it would be an easy thing to improve on.
Sure - they should take the time to assess the situation.

You may like to point this out and the situation to VA customer service; they can only take remedial action if they know of an issue.
 
I see similar issues as well with some of the security checks, namely perth as where I live. The new perth terminal has the two lanes, priority for gold/plat/y pax and the regular line yet there seems to be confusion as to when you actually walk through to the point of dropping your bags in on the belt and the security screening, after the barrier zig zag areas for each lines seem to get merged and actually having those two separate walk up areas seems pointless if after that it merges into one (sometimes only one security point open even though its quite busy). Been stuck in some awkward situations at perth airport.

Seems the same with some counter check ins as you have experienced.
 
With VA, I don't know to laugh or cry at what was described by the OP.
In the end though, I personally feel that VA has gone downhill, customer service wise, even apart from the "relayment" of the OP's woe.
The only reason I keep flying VA, *sorry* for the long tale/(tail), is that the VGW has a longer life, ie, 4 years for a VA NR if you or I in this case don't get up to PS.
I have got a lot of bill payments, and not having to change expiry dates all the time helps, and I don't have any true credit cards.
Not to mention the value of SC earn being halved on cheaper fares, and the fares not having dropped at all.
Some people do like/love VA, and I did in the first place, for a number of years.
But nowadays, I am starting to despise the airline.
The first available person (CSA) should have consulted with the sole person at the check in counter to start with, and the OP should have gotten in.
VA is the pits, but not as bad as TT/JQ.
Lucky we still have QF or I would have had to stop all this flying.
Sorry dude your post is just plain hard to read and makes no sense to me. What is a VANR and VGW. Ive been around here a while and don't recall these acronyms being used before.
 
Sorry dude your post is just plain hard to read and makes no sense to me. What is a VANR and VGW. Ive been around here a while and don't recall these acronyms being used before.

MarkD i am going to have a guess but make no promises here !:D


Velocity Red FF ( as in no status ).. like Qantas NB ?? maybe ..I don't know

Velocity Global Wallet
 
Out of all the things VA does badly, this wouldn't be at the top of my complaints list. But horses for courses I suppose.
 
VANR-VA/VFF (NR) a Velocity Frequent Flyer member with (no) status, ie, Red, bottom of the status tier.
VGW-Velocity Global Wallet, the prepaid card of Velocity members who do not have a real credit card.
 
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