aupirate
Member
- Joined
- Nov 2, 2012
- Posts
- 133
My wife and I are traveling to CNS in November on a Thursday returning the following Monday night on the 9.30 pm flight. This was great as I have work to do and will be returning from Cooktown on the Monday. That is until Virgin cancelled the flight and rebooked us on the 4.30 pm departure. This won`t leave me time to get my work completed, therefore I suggested to the call centre that we travel a day earlier on the Wednesday and return on the 4.30 pm flight on the Monday. Yip no problem, but you will have to pay the fare difference, is the answer, I objected and was put on hold. Supervisor says have to pay, they will change my Monday flight to a Tuesday no charge but not at the other end. Anyway result is now I`m returning on the Tuesday, cop a nights accommodation and lose most of Tuesday to the flight as we have a commitment in the early evening in BNE. Needless to say I`m not happy, I know they are within their rights to cancel a flight but this lack of flexibility makes me question my loyalty. Does anyone think I should call them back and have a whinge or just cop it?