Velocity Website Update - Single Sign On for Velocity/Reward Booking sites

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Over the past 24 hours there have been a couple of improvements made on the website functionality which we think will benefit Velocity members and AFF'ers when making their bookings with us!
Updates include:

· Single Sign On between the Velocity homepage and our Reward Booking Engine, allowing you to both access your Velocity account and book redemptions by signing in just once on the Velocity homepage.
(A further change will be implemented later this year to extend this feature to commercial fare bookings made through the Virgin Australia Internet Booking Engine.)

· Velocity logged-in session timeout has been extended from 20 minutes to 30 minutes.

We know this isn't everything that you've discussed on what our websites need, but we thank you for your patience whilst we work through outstanding issues, implement changes and update the AFF community.

Note: You will probably have to clear your internet caches if you aren't seeing the changes...
 
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Thanks for letting us know. It's good to see tangible progress on the website.
 
<slow clap>

Still, it's good to see progress in the right direction!
 
Still have to log in again to see "my bookings". Sigh.

Yeah... that was the bit that actually needs single-sign-on. Especially since my browser will happily store my credentials for velocityrewards.com.au but won't store them for virginaustralia.com.au.

I didn't even know it was still possible to search for reward flights from the Velocity site. Since 14 January there's been no point in doing so.

Still, thanks for the update VFF, hopefully the work by the IT team underlying this makes it easier to get the 'my bookings' button on the Velocity site working seamlessly.
 
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Over the past 24 hours there have been a couple of improvements made on the website functionality which we think will benefit Velocity members and AFF'ers when making their bookings with us!
Updates include:

· Single Sign On between the Velocity homepage and our Reward Booking Engine, allowing you to both access your Velocity account and book redemptions by signing in just once on the Velocity homepage.
(A further change will be implemented later this year to extend this feature to commercial fare bookings made through the Virgin Australia Internet Booking Engine.)

· Velocity logged-in session timeout has been extended from 20 minutes to 30 minutes.

We know this isn't everything that you've discussed on what our websites need, but we thank you for your patience whilst we work through outstanding issues, implement changes and update the AFF community.

Note: You will probably have to clear your internet caches if you aren't seeing the changes...

Great to see some movement in the right direction!

Is there any word on when SSO for viewing bookings from the Velocity site will be happening? That to me is more important :)

*edit* should read post, just re-iterating what the others are asking too ;)
 
So how many months now for this tiny improvement ?

FAIL

To be fair - Virgin have just changed their GDS. Now they've migrated, they can start to take advantage of Enterprise Services Buses, etc. which they didn't necessarily have access to before. Furthermore, during the migration period, they couldn't make changes as their key business application was changing. Now they can incrementally improve everything else. There is nothing scarier than a big bang migration from one monolithic application to another. It is another completely to take the extras at the same time. They've project managed the migration well with some minor hiccoughs (GST content not being provided Diners Cards is the only one I can think of) - so well done Virgin!

Let's keep providing positive and constructive feedback for improvements to the VA service.

My tiny request is for Permanent RFID Bag Tags with eInk, so they can be used universally by RFID and eyes alike. I like the bag drop robots with Qantas, but understand the limitations of RFID when integrating with other airlines without it.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Oh Come on, A business that relies almost solely on Internet for their survival, has totally screwed up the implementation, and they are being defended. One sided fanboi views are irrelevent, the system was obviously not tested, and if it was, very poorly. If its the Sabre people who have screwed the implementation up, then expect to see some large numbers in the financials in the future, as Virgin should sue the cough off them, but I really think, as others have stated, they bought bits and pieces, and it didnt play well. Still no excuse when six months later its still cough.
All due respect to VFF here, they do try, but Im sure they are only drip fed what management wants released, and the amount of horse**** thats been spread about over sabre has been ridiculous
 
My tiny request is for Permanent RFID Bag Tags with eInk, so they can be used universally by RFID and eyes alike. I like the bag drop robots with Qantas, but understand the limitations of RFID when integrating with other airlines without it.
Whilst I wouldn't exactly call it tiny, that is an AWESOME idea!
 
I have worked on a number of SAP ERP Projects, and can see that the Sabre migration was big. How does one eat an elephant? One bite at a time. The Sabre migration is an example of this being executed well. How does govt usually do it? One whole bite and then wonder how come they squandered taxpayer dollars trying to do too much with the subsequent proverbial fight with reputations being destroyed.
Qantas' web developments would go on hold if it changed GDS. And if you look at SQ and MI, their transition to Amadeus left them still holding onto a flaky and very crummy web interface which is now slowly being improved.
 
I have worked on a number of SAP ERP Projects, and can see that the Sabre migration was big. How does one eat an elephant? One bite at a time. The Sabre migration is an example of this being executed well. How does govt usually do it? One whole bite and then wonder how come they squandered taxpayer dollars trying to do too much with the subsequent proverbial fight with reputations being destroyed.
Qantas' web developments would go on hold if it changed GDS. And if you look at SQ and MI, their transition to Amadeus left them still holding onto a flaky and very crummy web interface which is now slowly being improved.

here2go, obviously you were not one of the many travellers caught up in the "migration being executed well". It was nothing short of a total FAILURE! please don't try and tell us it went well.. It didn't. How do I know? I was one of many caught up in the migration back in January.
 
here2go, obviously you were not one of the many travellers caught up in the "migration being executed well". It was nothing short of a total FAILURE! please don't try and tell us it went well.. It didn't. How do I know? I was one of many caught up in the migration back in January.
"Total failure" implies that there were massive problems across the board. Clearly that wasn't the case, as a great many people have had no issues. I was placing bookings and taking flights right around the time of the migration, and had no issues other than the advertised downtime and minor issues like lack of SSO.

Sure, I might have been lucky, but it can't have been a "total failure".
 
"Total failure" implies that there were massive problems across the board. Clearly that wasn't the case, as a great many people have had no issues. I was placing bookings and taking flights right around the time of the migration, and had no issues other than the advertised downtime and minor issues like lack of SSO.

Sure, I might have been lucky, but it can't have been a "total failure".

I suggest you read back on various social media sites back when the migration happened. Even virgin at the time had to admit it was bad.

Every person I know from work who travelled in this time had issues, going past the booking engine, having sabre drop people from the manifest, manual head counts, delayed flights etc. there is more to it than just booking a flight..

Need I ask where the online seat selection is???
 
As Virgin advertised before the Sabre migration: online seat selection is available at the time of booking and at online check-in.
I recall no mention of online seat selection in relation to sabre before the implementation.

It was only three or for weeks afterwards an email came out expressing such. Of course even then, often selection on booking would fail.

I also recall very long hold/wait times Jan/feb when calling.
 
As Virgin advertised before the Sabre migration: online seat selection is available at the time of booking and at online check-in.

Funny that no one else noticed that and when queried Virgin were fixing it as fast as possible..

You cannot say that their migration went well. Everything points to the fail bin..the fact there are still issues now is evident of the failure
 
Funny that no one else noticed that and when queried Virgin were fixing it as fast as possible..

It was mentioned in one of the trade PDFs floating around just prior to transition. However I, like everyone almost everyone else, assumed that it would still be possible to change seat selection online, rather than the bizarre one-shot system they have at present.

The Velocity rep has posted here that any time seat selection will be available in June. But with VA's recent history of deadlines ('streaming IFE in the second half of 2012', 'inclusive F&B on 2.75hr+ from April', 'lounge menu trial in BNE in May', 'HBA Lounge in 2013', 'SYD lounge finished in March 2013') I'm not even going to pretend that I expect to see anything done by year end, let alone June.
 
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It was mentioned in one of the trade PDFs floating around just prior to transition. However I, like everyone almost everyone else, assumed that it would still be possible to change seat selection online, rather than the bizarre one-shot system they have at present.

The Velocity rep has posted here that any time seat selection will be available in June. But with VA's recent history of deadlines ('streaming IFE in the second half of 2012', 'inclusive F&B on 2.75hr+ from April', 'lounge menu trial in BNE in May', 'HBA Lounge in 2013', 'SYD lounge finished in March 2012') I'm not even going to pretend that I expect to see anything done by year end, let alone June.

Not that I don't believe you but it was a shock to everyone and no one else knew it wouldn't be working. it still goes back to my first point, the roll out was not a success by any stretch of the imagination.
 
It still goes back to my first point, the roll out was not a success by any stretch of the imagination.
Completely agree.

There's a 'what will change with Sabre' thread somewhere on here and I'd be embarrassed to go back and find it, I was anticipating Sabre would be something akin to the second coming and anticipated mass redundancies at call centres due to the new online self service utopia that was about to be unveiled.

Oops.
 
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