Urgent help required!!

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tomlee1986

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I am travelling on a international flight (Outbound) on Nov 9, but now I read the news saying there is a 24 hr strike with the Border force.. should I be concerned and change my flight to avoid it or if not.. how to beat that situation (I will check in online)..

Help!!

Tom
 
If you are going to try to change it, I'd be trying asap. It will depend on what type of fare you have inter alia.
 
I am travelling on a international flight (Outbound) on Nov 9, but now I read the news saying there is a 24 hr strike with the Border force.. should I be concerned and change my flight to avoid it or if not.. how to beat that situation (I will check in online)..

Help!!

Tom

The answer to this will depend on a couple of things.

For paid tickets: the airline should be willing to move you, free of charge, to another flight. Availability will be limited as passengers rebook.

For award tickets: if booked through the airline directly (ie booking a Qantas award through Qantas), again the airline should be able to assist you to move to another flight. The airline may or may not be willing to move your award ticket to a 'revenue' seat. Will depend on airline policy.

For partner airline award tickets - it may get more tricky. It will depend on the policies each airline has in place, and whether rebooking is limited to award space, or revenue space.

In any event, airlines will be working proactively to rebook passengers. Your options may be limited by how you have paid or acquired your seat. For those not managing to rebook prior to the 9th, you'll be accommodated on the next available service (won't really matter if award, partner award, or paid for).

At first instance, contact the operating airline. If they can't help you, contact the issuing airline.
 
This ticket was brought from travel agent and non award.. Standard economy class and not a sale fare.. Brought with cx.. Non partner airline
 
Get to the airport earlier than you normally would, the airline is not going to take off if passengers can't get to the gate. And take out travel insurance so you're covered (although thats' good practice anytime, and unsure if knowing of a strike would be considered as a pre-existing condition)
 
Get to the airport earlier than you normally would, the airline is not going to take off if passengers can't get to the gate. And take out travel insurance so you're covered (although thats' good practice anytime, and unsure if knowing of a strike would be considered as a pre-existing condition)

already have travel insurance prior to today's events.. And I m thinking of switching flights
 
already have travel insurance prior to today's events.. And I m thinking of switching flights

Contact the airline directly using your booking reference, tell them of the situation you're expecting on the day, and see if they can transfer you onto later/earlier flights. Sounds reasonable. Travel insurance wont offer anything yet as the event has not actually happened.
 
Contact the airline directly using your booking reference, tell them of the situation you're expecting on the day, and see if they can transfer you onto later/earlier flights. Sounds reasonable. Travel insurance wont offer anything yet as the event has not actually happened.

I hope they will cover the change fee.. As I have full cover and cx did say I have to return to travel agent to change.. I will update once I got further information

Tom :)
 
I hope they will cover the change fee.. As I have full cover and cx did say I have to return to travel agent to change.. I will update once I got further information

Tom :)

There shouldn't be a change fee. This will be a fairly straight forward and easy change. A strike has been announced and you simply need to fly earlier/later.
 
First, curse Border Force.

Next, how important is it to you to make your original booking as it is? If you move it, will you move it backwards or forwards, or it is inconsequential either way.

Don't forget that the more important it is to you to make this flight, the more that any marginal cost to you will be insubstantial, whether or not you can ultimately recover such costs or not.

If you decide to ride it out without changing, then you will most likely have a case to move your flight to another one free of charge, though that is likely to happen at the airport in real time (i.e. try to check-in, fail to board, reasons outlined, change granted).

On the other hand, if airlines are told well in advance of the strike and the date is set (no withdrawal of industrial action), then they may offer the facility to change your flight to another one, free of charge (i.e. their normal change fees). This mirrors similar policies for people holding tickets to/from locations subject to natural disasters or conflict. If the airlines offer this ultimately, you may have to contact your agent to make this change, or call the airline to register the change on the ticket which will then put it to the agent who will reissue the new ticket. If an agent receives a change message from the airline and needs to reissue the e-ticket, this is not considered a voluntary change and they cannot charge a fee simply because the ticket changed from what was originally booked.
 
Firstly, calm down. The airport will operate as normal. If u are a panicky type just turn up a little earlier.

to be running off and changing flights is completely over the top.
 
There's no need to change your flights. The airlines will have contingency plans in place and/or will contact you if there's a problem.
 
I have to say I'd be quite surprised if the actual disruption is as bad as predicted. A one-off 'strike' does little to garner community support. Just annoys people. I suspect this is more to warn people and would probably have more impact on incoming passengers than outgoing (given I'm sure they don't really want total chaos).

That said, Flood and co have been criticized in the past for hyping up industrial action ad not following through. So maybe this time they'll be more certain.

In any event, getting there an hour or a bit more earlier than you otherwise would seems the best bet to me.
 
I've been through 2 border staff strikes for flights to Los Angeles.
They involved an hour or 2 delay and that was it.
I got there earlier than usual (3 1/2 hours) and got stuck in abnormally long queues at customs but eventually got through and all was good. If you get there early enough, it takes the stress out - and remember, you are NOT the only one affected. The airlines know there will be plenty of late passengers because they won't do anything different and will get stuck in queues.
Just get there super early and if you have lounge access, you can enjoy more time there.
 
My misunderstanding. For some reason I thought this strike was a total walkout. Not sure where I got that notion from.

If it's like the others, the OP will just have to ensure delays.
 
Just a quick update.. I did go through with the change.. cost $180 to do it.. moved earlier to the midnight departure EX Mel.. The reason of the switch is I do have a connecting service to Vancouver once I get into HKG.. Now I got a 15 hr layover.. and I get to spend a bit more time shopping in HKG before flying to Vancouver.. :) Thanks for all the assistance provided!! Much appreciated.. :D

Tom
 
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I know this doesn't help you much now... but I'd be looking for a new travel agent if they insist on charging you a fee for this kind of thing!

Actually.. This agent is really good.. this fee is charged on behalf of CX.. not the agent itself as I discovered.. and she saved me more $$ as CX wanted to charge me $700 including fare difference.. but now I paid $180 for the change fee .. and keep the ticket without fare difference.. :)
 
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