U.S. Call centre experience

[dcooper]

Hi all,

I'm having a bad experience with the U.S. Call centre. They either forget to do something or don't know our products. As a platinum card member I sort of expect a level of service. Am I expecting too much? What's your experiences?

 

[netaddict]

I'd agree with you the US based agents are not as good as the AU ones. Apparently you can ask to be transferred to AU ones.

 

[cove]

I had a very helpful call today for my Amex Premier Rewards card and the benefits. The lady was impressed that I have been an Amex card holder since 1979.

 

[Ricardo]

I had a very helpful call today for my Amex Premier Rewards card and the benefits. The lady was impressed that I have been an Amex card holder since 1979.

Crikey that would impress most people I reckon, I thought my member since 1999 was up there !!

 

[cove]

Ricardo I have probably had a few more night time sleeps than you. American Express do have a transfer service if you move out of Australia to the U.S. or UK that can be helpful for AFFers who move around a lot.

 

[M@rcoPolo]

I had a very helpful call today for my Amex Premier Rewards card and the benefits. The lady was impressed that I have been an Amex card holder since 1979.

Chapeaux - going for 20 here (since 1996) although nowadays this doesn't seem to count too much at AMEX besides the occasional comments from the agents...