- Joined
- May 11, 2011
- Posts
- 2,293
- Qantas
- Platinum
OK, Probably "mundane" to some vastly more experienced QFFers, but first this novice-year WP, perfect examples of why I choose to stick with QF ....
Firstly, booked on last Weds QF456 departing MEL 5:15. Jump in my cab at 3:45 (usual time) on a conf call, we hit Citylink and the place is a car park with a snake of traffic over the Bolte. We debate and decide on the Ring Road - big mistake. I usually check-in in the cab, the phone call goes all the way to the airport, driver works miracles, we finally arrive at 4:55 (about 30mins later than usual). I'm in an exit row - couldnm't use the machines/nextGen anyway, regardless: check-in has closed, J service desk has a tail of about 4 folks. I spot one of the "floor walkers" who work out of the kiosks they like to keep hidden, explain I'm on the 5:15 but I'm not checked-in. A call, the flight is opened again, I'm issued my BP, *politely* informed the flight is already boarding through Gate 1 (yes!!). I thank him profusely. Security is a breeze through the priority channel and I manage to board between first-call scrum and J-Lounge arrivals. Thank you, QF, my bad - and it was no issue for you.
Booked on QF457 back Thursday. About 11:30 receive a call to tell me that it's been cancelled and I'm offered either the 5:30 (15mins earlier) or 6:30, I opt for the 5:30. Nice to get a call for a change, usually the first I know is either an SMS or a notification through BBTravel. However, about 5mins later it dawns on me that I was already tight with the 457 and I'm now very doubtful to get that 5:30 - yes, I'm greyer these days and things don't register so quickly ... I'm also male so can only single-task!! A quick call to the WP Desk and I'm on the 6:30. Again, no fuss, everything done politely, professionally with the interests of the passenger/customer uppermost.
Thank you Qantas, looking forward to my 4 days flying next week!
Regards,
BD
Firstly, booked on last Weds QF456 departing MEL 5:15. Jump in my cab at 3:45 (usual time) on a conf call, we hit Citylink and the place is a car park with a snake of traffic over the Bolte. We debate and decide on the Ring Road - big mistake. I usually check-in in the cab, the phone call goes all the way to the airport, driver works miracles, we finally arrive at 4:55 (about 30mins later than usual). I'm in an exit row - couldnm't use the machines/nextGen anyway, regardless: check-in has closed, J service desk has a tail of about 4 folks. I spot one of the "floor walkers" who work out of the kiosks they like to keep hidden, explain I'm on the 5:15 but I'm not checked-in. A call, the flight is opened again, I'm issued my BP, *politely* informed the flight is already boarding through Gate 1 (yes!!). I thank him profusely. Security is a breeze through the priority channel and I manage to board between first-call scrum and J-Lounge arrivals. Thank you, QF, my bad - and it was no issue for you.
Booked on QF457 back Thursday. About 11:30 receive a call to tell me that it's been cancelled and I'm offered either the 5:30 (15mins earlier) or 6:30, I opt for the 5:30. Nice to get a call for a change, usually the first I know is either an SMS or a notification through BBTravel. However, about 5mins later it dawns on me that I was already tight with the 457 and I'm now very doubtful to get that 5:30 - yes, I'm greyer these days and things don't register so quickly ... I'm also male so can only single-task!! A quick call to the WP Desk and I'm on the 6:30. Again, no fuss, everything done politely, professionally with the interests of the passenger/customer uppermost.
Thank you Qantas, looking forward to my 4 days flying next week!
Regards,
BD
