Two 6 hours delays on QF RTW Reward in J

Status
Not open for further replies.

Henk

Intern
Joined
Nov 2, 2008
Posts
76
Have recently returned form a a 3 months RTW trip to Europe. Had two very long delays on a QF ticket:

1/7/2016 QF73 SYD-SFO 6 hours dalay (approx)
4/9/2016 AA242 ORD-DUS 6 hours delay (approx)

As a result I lost a day in San Francisco in 1/7/2016 and a connecting flight in Europe on a another booking.

I recently sent an email to Qantas Customer Service with a complain about these delay and indicated in my email that i would like a response from Qantas. Few days later got a call from QF with some kind of oral acknowledgement as it did not feel like an apology.

Am I entitled to more than than this call? Should I do more than that?

I would appreciate your suggestions. Thank You.
 
My suggestion is that no, you are not entitled to more than a call. That's a lot more than most people get for complaints.

And I would respectfully suggest that the AA flight delay at least has nothing at all to do with Qantas; the fact that they issued the ticket is completely irrelevant in this circumstance. Expecting an apology from Qantas for this is faintly ridiculous.

What was the reason for the SYD-SFO delay? It may or may not have been in Qantas's control or fault; I'm pretty sure they don't have delays like this just for the heck of it. I don't think you would have lost a day in SFO; maybe 1/2 a day at most.
 
Delays are always going to be a part of air travel for a number of reasons. Whilst we don't like them we have to accept it happens. That's what TI is for.
You will be lucky if QF send you a form letter.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Delays are always going to be a part of air travel for a number of reasons. Whilst we don't like them we have to accept it happens. That's what TI is for.
You will be lucky if QF send you a form letter.

Yes, that is part of the reason you have travel insurance (TI). And, is it QF's fault the gap between ETA and ETD for the flights was so short there was no allowance for flight delays?
 
In that your second flight was INTO the EU, there are structured forms of compensation which are available.
The first thread has far more detail, the second thread is for AA.

If the delay was caused by weather - no compensation is defined.

Happy wandering

Fred

The 2016 BA compensation thread: Your guide to Regulation 261/2004 - FlyerTalk Forums

EC261 / EC 261/2004 complaints, compensation and AA (master thread) - FlyerTalk Forums

This would be applicable for an EU airline flying to the EU. As this was an AA flight - the EU don't apply in this case, only if the AA flight was from the EU.
 
I suppose QF could throw some points your way to compensate for the delay on SYD-SFO, but these things happen.

I think that it was a RTW award is not really relevant. I would have thought AA would have offered stuff for their delay but it's hard to know. AA is delAAy centrAAl anyway so there's little surprise that an AA flight was delayed (sad but true) and again outside of QF's control.

Remember in the instance of an award/reward ticket like this QF is basically acting as the ticket issuer/agent for the other airlines on the ticket (eg: AA) - they're "selling" you the ticket, but it's the operating carriers responsibility, if any, to offer compensation.

I'm surprised QF didn't offer anything for the QF73 delay tbh - as it was significant.
 
Status
Not open for further replies.

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Back
Top