Have recently returned form a a 3 months RTW trip to Europe. Had two very long delays on a QF ticket:
1/7/2016 QF73 SYD-SFO 6 hours dalay (approx)
4/9/2016 AA242 ORD-DUS 6 hours delay (approx)
As a result I lost a day in San Francisco in 1/7/2016 and a connecting flight in Europe on a another booking.
I recently sent an email to Qantas Customer Service with a complain about these delay and indicated in my email that i would like a response from Qantas. Few days later got a call from QF with some kind of oral acknowledgement as it did not feel like an apology.
Am I entitled to more than than this call? Should I do more than that?
I would appreciate your suggestions. Thank You.
1/7/2016 QF73 SYD-SFO 6 hours dalay (approx)
4/9/2016 AA242 ORD-DUS 6 hours delay (approx)
As a result I lost a day in San Francisco in 1/7/2016 and a connecting flight in Europe on a another booking.
I recently sent an email to Qantas Customer Service with a complain about these delay and indicated in my email that i would like a response from Qantas. Few days later got a call from QF with some kind of oral acknowledgement as it did not feel like an apology.
Am I entitled to more than than this call? Should I do more than that?
I would appreciate your suggestions. Thank You.