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Message: <blockquote data-quote="MTAB" data-source="post: 2318568" data-attributes="member: 24937">Thanks for your helpful response. I will try and contact Qantas about the “agent issue” in time. My priority is trying to get the flights and I will have a bash later this evening at seeing if there are any alternatives but will need to get on with my day till then. My wife is not in the best of health and I wanted to get her a Business fare and me an Economy one on my points (the award tickets were there, they were a valid itinerary and I have sufficient points) but I cannot really afford to purchase them. Still, in the scheme of things, my challenges are frustrating but they are all of a first world nature.The galling part was that all the flights and the award tickets were available online on my Qantas Multi-City booking and the booking came out at the correct points —indicating it was a valid and available itinerary. After entering the passenger details and going to payment page, the error message appeared. Moreover when speaking to the agent she said the JL flights did not exist and that her system had no JAL flights around that time. She suggested they might not have been loaded yet but my flights were for March 2022.</blockquote>