The Master SQ Guide (Krisflyer, Waitlists & Waitlists Clearing)

[hossein_au]

I have always been under the impression that the 6-month limitation on nominees was per nominee, not per account; i.e. one can change "a" nominee, any nominee, once per 6-months. This should have no bearing on other nominees in your account. Disclaimer: not speaking from experience, just articulating my interpretation of the wording of the conditions.

 

[twiningb]

I have always been under the impression that the 6-month limitation on nominees was per nominee, not per account; i.e. one can change "a" nominee, any nominee, once per 6-months. This should have no bearing on other nominees in your account. Disclaimer: not speaking from experience, just articulating my interpretation of the wording of the conditions.

It looks like, based on my experience, this is correct in terms of discrete operations. I was able to delete my mother-in-law, and maintain my wife's details, separately, and then add the kids.

However: It also appears as though when I updated my wife's existing record with a new passport number, it also treated my parents as updated although I reviewed but didn't change their details, then greyed them out from further updates.

 

[twiningb]

Is "change of origin" (within same zone) a valid change for an award without incurring cancel/redeposit, and able to be applied in real time by an agent? Like, if I book FRA-xSIN-MEL because it's available but later on FCO-xSIN-MEL on the same day (and same second segment) becomes available, can this be treated as a simple change by phone agent with US$75 fee plus tax difference?

Annoyingly, FCO-SIN has been consistently available for 4+ J pax on each day it's in the schedule, and was yesterday, but this morning when the SIN-MEL opened up (end of calendar) the FCO-SIN is now Advantage or waitlist.

 

[peakhour]

I made a return redemption booking, outbound confirmed but return leg waitlisted. Can I either change the return leg origin or just cancel the return leg and book a new one way return while keeping the original outbound?

 

[GrahamBRI]

Okay, I am not much risk taker when it comes to holidays. Like it locked in an certain……… I have return flights to Singapore from Australia and my redemption tickets are both confirmed - so great locked in……… but now I see a better flight time for my return leg has become available……. Cool let’s change that……. Log into Singapore Air, hit change flights, select return keg only……. Look at my options…… the online booking system now wants me to change my departure leg as well as my return and does not give my original departure flight option (which is now showing as wait list only flight)……. If I ring up will I fall into the same trap and loose my currently confirmed departure flight?

 

[albatross710]

……. If I ring up will I fall into the same trap and loose my currently confirmed departure flight?

usually the SQ call centre can do good things.

 

[GrahamBRI]

Okay, I am not much risk taker when it comes to holidays. Like it locked in an certain……… I have return flights to Singapore from Australia and my redemption tickets are both confirmed - so great locked in……… but now I see a better flight time for my return leg has become available……. Cool let’s change that……. Log into Singapore Air, hit change flights, select return keg only……. Look at my options…… the online booking system now wants me to change my departure leg as well as my return and does not give my original departure flight option (which is now showing as wait list only flight)……. If I ring up will I fall into the same trap and loose my currently confirmed departure flight?

usually the SQ call centre can do good things.

…..Okay, I rang up……. Call centre very helpful and they changed my return leg, I thanked them and ended the call. Got my new flight details via email ……departure leg had also been changed they mentioned nothing about this in the call so quite annoyed !!! So I go back online to figure out my options and two seats suddenly free on my preferred flight for departure leg ( I assume they were my original seats….. two seats also free on return leg, so online change eventually secured all my preferred seats! Thinking it would have been in trouble though if my original two departure leg seats did not convert back to reward availability when I lost them in the first change

 

[Danger UXB]

…..Okay, I rang up……. Call centre very helpful and they changed my return leg, I thanked them and ended the call. Got my new flight details via email ……departure leg had also been changed they mentioned nothing about this in the call so quite annoyed !!! So I go back online to figure out my options and two seats suddenly free on my preferred flight for departure leg ( I assume they were my original seats….. two seats also free on return leg, so online change eventually secured all my preferred seats! Thinking it would have been in trouble though if my original two departure leg seats did not convert back to reward availability when I lost them in the first change

Just out of curiosity what number did you call . I am assuming Aus so the 131011 number or something different to get thru to kris services??
Cheers

 

[GrahamBRI]

Yes, 131011. Automated routing of Kris membership and existing bookings puts you through to an agent to change existing booking……. Routing system not that smart though as it cannot recognise it is a redemption booking, so agent that takes the call cannot help…… that agent the holds the line open until they get through to Kris redemptions and then politely transfers you to new agent….. new Kris agent makes all the changes….. all fairly smooth….. apart from messing up my departure leg

 

[twiningb]

If something on the Book the Cook or regular inflight menu (J class) is served with (say) mascarpone or yogurt, do they serve that on the side, or plate it in the galley in advance, or plate it on request at our seats? My son is lactose-intolerant but on some of our upcoming flights there are options he'd really like to have sans dairy accompaniment.

 

[Cruiser Elite]

Ok you cannot vary meal reqts with BTC - grab crew imm you board and they will sort it for you

 

[twiningb]

Ok you cannot vary meal reqts with BTC - grab crew imm you board and they will sort it for you

Great. Thanks, CE.

 

[infinity]

Just flew SYD?SIN?JNB?CPT and return in J

Basic BTC meals from SYD and were pretty awful. Great food from SIN ( also BTC).

On the return, meals from CPT and JNB to SIN were rubbish

 

[theblank]

Redeeming Star Alliance partner flights

If the rewards flight is not showing up on Singapore airlines booking page, I understand that it may still be available, and thats why we fill out a manual redemption form and email it in. However if I also look at Uniteds booking pages and the redemption availability is not there either am I spitting into the wind?

there is buggar all Star alliance flights available with SQ, until much later in the year, so i can see that its not a systems integration issue.

 

[RB]

Redeeming Star Alliance partner flights

If the rewards flight is not showing up on Singapore airlines booking page, I understand that it may still be available, and thats why we fill out a manual redemption form and email it in. However if I also look at Uniteds booking pages and the redemption availability is not there either am I spitting into the wind?

there is buggar all Star alliance flights available with SQ, until much later in the year, so i can see that its not a systems integration issue.

What dates are you chasing?-maybe the pent up demand has beaten you to the punch

 

[theblank]

What dates are you chasing?-maybe the pent up demand has beaten you to the punch

July 14 out July 23 back SIN or BKK or CGK to DUB via FRA or MUC or IST

 

[Captain Halliday]

Can someone please point me to where I’d find the terms for SQ award bookings.

Couldn’t find them in this thread and I skimmed the headings in the full KF terms and couldn’t fine them.

I’d like to be across the current fees for changes after booking etc so I can snap saver seats as they become available (but know the price of changing plans later). Thanks

 

[albatross710]

Can someone please point me to where I’d find the terms for SQ award bookings.

Couldn’t find them in this thread and I skimmed the headings in the full KF terms and couldn’t fine them.

I’d like to be across the current fees for changes after booking etc so I can snap saver seats as they become available (but know the price of changing plans later). Thanks

KrisFlyer Terms and Conditions

www.singaporeair.com

 

[Captain Halliday]

KrisFlyer Terms and Conditions

www.singaporeair.com

Thanks @albatross710 , I looked there under both sections E and I but couldn’t see any mention of rules about changes, cancellations and fees etc that would apply to these.

Sorry to be daft, but I’m not seeing them

 

[MEL_Traveller]

KrisFlyer - Forms and Fees - Service Fees | Singapore Airlines

A nominal fee will be charged for certain ticket and membership-related changes. Find out more on redemption ticket-related charges and your eligibility on waived or reduced change fees.

www.singaporeair.com

This one should be the one.