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Message: <blockquote data-quote="Batterytraveller" data-source="post: 2266095" data-attributes="member: 55989">I’m late to this discussion, but…I’m astounded by all the people here who, on the one hand are saying hurry up and get vaxxed, and on the other hand saying the booking systems are fine and people just need to try harder to get vaxxed.Maybe it’s my inner process engineer but any process has scope for improvement, there is no such thing as good enough. The fact that it’s taking anyone more than a couple of minutes to sign up for a vaccine appointment is a failure in my book. Given that this is a frequent flyer forum where people learn the devious  mysteries of dealing with poorly formed IT, multi-national phone trees, Byzantine Ts & Cs etc. etc. Just because some of us have found it easy, there is massive evidence that many people aren’t. I'm my world you have to design a system for the least capable user; and whilst this is a problem that is evolving we haven’t really seen any evidence that we are moving beyond ramshackle bootstrap-system. There should be no excuse for having to ring round different clinics and different channel. It ought to take no longer than 2 minutes to find an book any available nearby slot. We should actually have priority for priority groups and actively finding them and inviting them. The government has (almost) everyone’s details through Medicare, most people have My Health Record - we could have followed the UK model and be calling people in for their shots.We could have people in high streets with tablets signing people up, going into high risk workplaces, pubs, anywhere.The system isn’t working until booking a shot is as easy as it needs to be to get everyone vaccinated. (I was trying to come up with a user apology like as easy as booking a table at a restaurant or as easy as calling an Uber but even these would exclude too many users)</blockquote>

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