Stranded in Noosa.

[sammy]

We grabbed some return flights from Sydney to the Sunshine Coast during the recent sale.
We flew up on Monday, and are staying in Noosa. Lovely.
After the qld/nsw border closure was announced yesterday, we checked our return booking for Saturday.
Cancelled. In fact, every flight after Friday is now cancelled (and we still haven’t been notified by the airline)
This morning, doing the online chat thing, we requested to be transferred to a flight out of Brisbane.
They want to charge a $131 pp re route fee.
I think that’s a bit rough. Especially since we will have to pay $118 to transfer to Brisbane airport.
Would love to just stay here, but we have lives back at home.

 

[tgh]

Welcome to the new age of travel.. putting the adventure back into leaving home

 

[henrus]

I'd push harder to be transferred to a Brisbane flight.

I've managed to get a Jetstar flight into Brisbane changed to a flight into the Gold Coast. I imagine they can easily do it for the Sunshine Coast.

 

[sammy]

We tried and tried, but they just wouldn’t.
They cancelled one of the Brisbane flights of Saturday, so there’s only one.
In the end, we just paid it, because everyone else on our flight still haven’t been notified, and we fear the remaining seats on the remaining Brisbane flight will disappear.

 

[Happy Dude]

@sammy this is nothing short of an elaborate bait & switch.

 

[sammy]

@sammy this is nothing short of an elaborate bait & switch.

Totally agree.
Or extortion.
i would have thought they would be glad we were willing to go to Brisbane and solve the problem. But no, we must pay for the privilege.

 

[AIRwin]

According to the Fly Flexible policy on the JQ website:
In the instance that your flight is cancelled by us, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose other options.
https://www.jetstar.com/au/en/travel-alerts#New%20Bookings%20%2F%20Fly%20Flexible

 

[Happy Dude]

That's a slam dunk @AIRwin and hopefully @sammy can get the transport to BNE reimbursed too. Scoundrels for even trying it on.

 

[DC3]

Anyone finding that FC or Aunt Betty has some offers that are too good to refuse, at the moment?

 

[AFF Editor]

Just to follow up on this, we got in touch with Jetstar on Friday and they agreed to refund the change fees paid by the OP.

 

[sammy]

Just to follow up on this, we got in touch with Jetstar on Friday and they agreed to refund the change fees paid by the OP.

Thank you once again, Matt, for all your help.