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Airlines & their Loyalty Programs
Virgin Australia | Velocity
Someone should see this, so should Virgin.
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<blockquote data-quote="jakeseven7" data-source="post: 2381819" data-attributes="member: 4799"><p>And if this fails, politely but firmly insist to be elevated to a manager and don’t stop repeating that until it is. It normally ends up in Brisbane then. </p><p></p><p>The other VA call centres are only trained to a certain point and seem to just block and stonewall when they don’t know next steps.</p></blockquote><p></p>
[QUOTE="jakeseven7, post: 2381819, member: 4799"] And if this fails, politely but firmly insist to be elevated to a manager and don’t stop repeating that until it is. It normally ends up in Brisbane then. The other VA call centres are only trained to a certain point and seem to just block and stonewall when they don’t know next steps. [/QUOTE]
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Virgin Australia | Velocity
Someone should see this, so should Virgin.
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