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Message: <blockquote data-quote="Diane Nicholls" data-source="post: 2381797" data-attributes="member: 83416">I recently had a ticket to fly Melb- Sunshine Coast, and since I couldn’t get a business ticket, bought an economy X seat, with a confirmation saying they had set aside a confirmed seat 3A on the first flight, 3C on the return.  The night before I flew, they sent me an email asking if I’d like to bid for an upgrade, suggesting $250 as a magic figure, and I confirmed the bid as I had always planned to fly business. That evening, when the “confirm your check-in now”. email came in, I tried to confirm and was told I couldn’t, presumably since my booking was awaiting the result of the upgrade bid.  Next morning I received notice that the bid hadn’t worked, but the check in counter said they couldn’t give me 3A (no reason) and gave me 6A.  On my return trip - they notified me they had kept my bid for an upgrade and put it onto the return flight, so I let it go - not knowing I would go through the exact same problem on my return.  No upgrade success, and seat 3C taken and thus not available.On this voyage, I did argue a little, saying if they couldn’t give me the upgrade, why did that give them the right to take away my original booking, and the girl responded only by saying that she agreed I had booked Economy X and would give me a refund of $60 to my credit card.  The point is, I will never bid for an upgrade again (surely to the cash detriment of Virgin) and of course, am most upset with Virgin airlines.  Seems they really need to take a look into this policy - it is indeed bizarre.</blockquote>

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