unclebobl
Junior Member
- Joined
- Mar 29, 2014
- Posts
- 24
- Qantas
- Bronze
On the 10th of April a group of us flew from Munich to London with Lufthansa, All bags arrived except mine. I was initially told it would be delivered next morning, no worries, received an emergency pack. Never arrived until 3 days later. I was told to buy the necessities and keep receipts. I submitted a claim and it was approved on the 5th of May. I handed over my bank details and was told it could take a few weeks for the money to be credited. it's now the 7th October still waiting, and they don't respond to emails. Anyone else had this experience