Singapore Airlines Award Upgrades

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MelUser

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Aug 6, 2007
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Hi All - Qantas Plat/Life Gold here recently branching out into the SQ world.

I have a commercial ticket - MEL-SIN-AMS then return next month.

Mel to AMS is in Premium (T) and Return in Business (D).

I waitlisted for a KrisFlyer miles (standard) upgrade MEL-SIN-AMS.

MEL-SIN came through with an SMS fairly quickly.

SIN-AMS remains "waitlisted".

Does anyone know the priority of these waitlists clearing?

How are KF miles upgrades processed compared to actual redemption/award waitlists?

I can see that there would be 4 categories of awards:

Standard Redemption J Award
Saver Redemption J Award
Standard Upgrade award from Premium to J
Saver Upgrade award from Premium to J

I can see from the waitlist that a premium economy to business KF miles upgrade goes
into D class.

However, the call centre staff do not seem to know or understand how the upgrade system works - they seem to be more familiar with being pestered about when will my redemption award waitlist clear but rather less knowledgeable about upgrades.

Any thoughts, comments etc are welcome.
 
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