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Nice to see positive feedback.A big thanks to the CSM who blocked 4 seats for myself and another WP travelling HKG-SYD on QF118.
Ticket type didn’t allow upgrade so I was very grateful to have the room to stretch out for a sleep.
Thanks again Peter
They had spread pillows and opened blankets to make it looked like it was roped off. She did say make sure you move as soon as the seat belt sign goes off, and it was only 1 and 3 rows behind us. She came back to make sure we got the seats.
A big thanks to the CSM who blocked 4 seats for myself and another WP travelling HKG-SYD on QF118.
Ticket type didn’t allow upgrade so I was very grateful to have the room to stretch out for a sleep.
Thanks again Peter
They sure do. I gave some feedback about brilliant service. Then a while later the same person helped me with something else and she remembered me. I was able to let her know the outcome of the situation (sudden trip due to impending death of MIL) and she said my letter had been put in her file.Have you provided formal feedback to QF? Rumour is that QF provide good onward feedback to the individuals concerned ... which isn't always the case in Corporate-land.
Regards,
BD
Have you provided formal feedback to QF? Rumour is that QF provide good onward feedback to the individuals concerned ... which isn't always the case in Corporate-land.
I've had mixed success with feedback. One occasion gave positive feedback about two staff members (one in the lounge in Sydney, the other a CSM on flight to NZ, after they had helped find me some quiet seats then ultimately a J seat). At least a month later flew with the CSM again. She remembered me but also made a point of saying thank you for the feedback which she greatly appreciated. Some weeks later ran into the lounge host - and while he remembered me and asked how my flight was, when I mentioned the feedback he was grateful but said that it didn't get to him.Have you provided formal feedback to QF? Rumour is that QF provide good onward feedback to the individuals concerned ... which isn't always the case in Corporate-land.
Regards,
BD
Have you provided formal feedback to QF? Rumour is that QF provide good onward feedback to the individuals concerned ... which isn't always the case in Corporate-land.
Regards,
BD
This is the better way to do it: Customer feedback | QantasHow would one go about providing positive feedback to Qantas? I had wonderful service on QF7 and would love to leave feedback for my flight attendant but not so keen on calling Qantas and waiting for hours on hold...
Fabulous, thank you so much!This is the better way to do it: Customer feedback | Qantas