Seat Selection on AA flight problems (QF codeshare)

[airbound]

I'm experiencing some weird (and frustrating) behaviour when trying to select a seat for an AA flight (MIA-DFW in November) booked under a QF codeshare on a QF ticket.

As a OW Sapphire, I understand that I should be able to select an MCE seat on AA flights. However, I don't see any MCE seats available when logged on to by booking on the QF website.

(A dummy booking on the AA website suggests plenty of MCE seats are available.) I can select non-MCE seats though.​

I've tried to log in to my booking on the AA website (both the AU and US versions) using my QF booking reference, but have not been able to do so. I also haven't been able to log in using a booking reference that AA gave me over the phone earlier this evening.

I did have earlier problems with seat selection for the entire booking (QF and AA flights), which I guess might have been caused by unpaid exit row seats allocated. Somehow I managed to select exit row seats on two international QF flights without being asked for payment. That seemed to be creating problems for seat selection for the entire booking. (The system was unable to display the seat maps for the two QF international flights and was only giving me the aisle/window dropdown option. Even selecting one of those options didn't resolve the problem.) I managed to resolve the problem with the QF international flights by phoning QF this afternoon and being re-allocated (and paying for) those exit row seats.

However, notwithstanding resolving that issue, I still cannot select MCE seats through the QF website; and I cannot access the booking at all through the AA website.

Sorry for the lengthy background, but who knows what of the above information might have some significance to my issues!

Is what I am experiencing a common problem? If so, any suggestions for getting around the problem?

Or, could my inability to log in to my booking on the AA websites be caused by the more general issues I was having with seat selection earlier (the one that may have been caused by the unpaid exit row seat allocations)? If so, might it be a case of waiting for the AA booking to refresh and unlock in their system, and trying again in a couple of days?

Thanks in advance.

 

[Longtoo]

MCE is available to OW Sapphire or Emerald flying AA metal on an AA ticket. If you ticket is purchased from QF but with an AA flight number you can just call AA and they will fix it for you.

 

[airbound]

MCE is available to OW Sapphire or Emerald flying AA metal on an AA ticket. If you ticket is purchased from QF but with an AA flight number you can just call AA and they will fix it for you.

Thanks Longtoo. That's helpful.

I recall being able to select MCE through the QF website before, but, come to think of it, those flights were probably on an AA code not the QF code.

It looks like I need to make another call to AA to try to select an MCE seat, as I still cannot log into my booking on the AA website. When I spoke to them on the phone yesterday, though, I think that the agent said something about being charged if I selected the seat over the phone. (I could very well have misheard that -- the line was sometimes not the best!)

 

[defurax]

If you join AAvantage program you will be able to retrieve your booking on AA.com from your account page using QF PNR.

 

[serfty]

If you join AAvantage program you will be able to retrieve your booking on AA.com from your account page using QF PNR.

Not if your QFF number is in the booking instead of your AAdvantage number.

There was period of 18 months, maybe 6 years ago when this was true, but not since then. I currently have two 001- (AA) ticketed bookings with my Qantas number in them and I have to put the PNR into AA.com each time I want to access them.