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RyanAir are not happy with AviationADR

serfty

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Air Transport News
UK Civil Aviation Authority begins enforcement action against Ryanair

Source: CAA UK, Dec 5, 2018,

The UK Civil Aviation Authority has today started enforcement action against Ryanair, following the airline's decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline's staff this summer.

Ryanair passengers have made claims for compensation directly to the airline, but these have been rejected. Passengers have then been able to escalate their complaints to AviationADR, a body approved by the Civil Aviation Authority, to provide alternative dispute resolution for passenger complaints.

Ryanair has now informed the Civil Aviation Authority that it has terminated its agreement with AviationADR. As the Civil Aviation Authority said at the time of the industrial action, in its view, the strikes were not “extraordinary circumstances” and were not exempt, meaning consumers should be compensated in accordance with Regulation EC261/2004.

As a result of Ryanair's action, passengers with an existing claim will now have to await the outcome of the Civil Aviation Authority's enforcement action. ...
 

Scarlett

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Nice.
If Ryanair aren't going to follow the rules then they should be whacked with a stick. And have punitive damages awarded against them...
 

Melburnian1

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Jun 7, 2013
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Nice.
If Ryanair aren't going to follow the rules then they should be whacked with a stick. And have punitive damages awarded against them...
Yes, a fine of 20 million pounds would be insufficient.

Hit 'em where it hurts (apologies to shareholders). The airline's management has long had a reputation for saying outrageous things (no doubt often just to get media attention).
 

stm1sydney

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You do realise that any fine will just flow through to higher fares for customers (most of whom do not fall into the super-rich bracket). So that actually has quite a regressive effect in this case.
 

dajop

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You do realise that any fine will just flow through to higher fares for customers (most of whom do not fall into the super-rich bracket). So that actually has quite a regressive effect in this case.
You could make the argument about all EU261 compensation payments and duty of care provision (accommodation etc).

Also it will only flow through as much as the market will allow, if they could easily pass every cent on - they wouldn’t bother fighting it. Some routes Ryanair have are quite competitive and others quite price sensitive. More likely to flow through to higher fares on the fuller flights but not on “lead in” fares that are used (in sales etc) to get the flight to a certain load.
 

stm1sydney

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You could make the argument about all EU261 compensation payments and duty of care provision (accommodation etc).
Yes, indeed, and that is a very good argument against such types of regulation (there also being very good arguments for). Very few government actions come without costs.
 

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