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Message: <blockquote data-quote="Bolt" data-source="post: 2384565" data-attributes="member: 80989">I also had a similar problem. I had to book a flight from BKK-SYD-BNE over the phone due to the web site not having the availability, but I could see it in ITA Matrix. I requested Y (flex). I paid an appropriate amount, over $1000, expecting to receive Y tickets. However, when I reviewed the tickets that I received, one of the seats was in flex and the other was in regular economy.I later filed a missing points claim. It was rejected. They have no e-mail address, so I was unable to send an e-mail - Pretty terrible in this modern era where e-mail is a thing. I called the call centre twice. They flicked me back and fourth between frequent flyer and reservations, eventually hanging up on me.It was impossible to get them to understand that what I ordered wasn't what I received. Instead they kept on repeating what I received, stating that therefore that is what I ordered.</blockquote>