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Message: <blockquote data-quote="cjd600" data-source="post: 2384464" data-attributes="member: 27469">2 longstanding OWA J tickets, originally booked 2019 at the 280k.Identical bookings, 2 family members on each.Many changes made to each through Covid.New flights added to each booking last week (via SAF call centre)E-ticket came through, one booking had a completely new PNR, other booking as expected on original PNR.Thankfully all flights were correct.But now, my 2 x 280k have been refunded to my account and 2 x 318k taken out, for the "new" booking.76k point loss not the end of the world, but a bit flummoxed how 2 bookings, same call, same flights, ended up with one being a change as requested and the other completely cancelled. With no mention of any cancellation at any point of the call. Pushed the wrong button? oops?Have emailed Qantas Customer Care for them to take a look, and hopefully return the extra 76k points.....but wont hold my breath</blockquote>